Summary
Overview
Work history
Education
Skills
Timeline
Generic
Veronica Gouws

Veronica Gouws

Polokwane,Limpopo

Summary

Dynamic and results-driven professional with a proven track record in sales and marketing, specialising in negotiation mastery and territory management. Demonstrates expertise in consultative selling, contract negotiations, and effective presentations to drive business development and account management success. Proficient in Salesforce CRM, leveraging technical product knowledge to enhance client relationship management and upselling techniques. Adept at cross-functional leadership, accurate reporting, and complaint management to optimise customer satisfaction. Career goals include advancing strategic initiatives that foster growth through innovative product launches and exceptional customer engagement.

Overview

24
24
years of professional experience

Work history

Key Accounts Manager

Discovery Insure Vitality Drive
Johannesburg
02.2024 - Current
  • Managed and expanded relationships with Key Account Tiger Wheel and Tyre for improved customer satisfaction.
  • Collaborated closely with finance department to manage invoice activities.
  • Evaluated client feedback and implemented necessary changes for better service delivery, withing the Key Account
  • Analyzed processes and capture data to identify areas of improvement.
  • Built strong relationships with key stakeholders, fostering trust and loyalty.
  • Facilitated regular meetings with Managers to address concerns, improving overall communication.
  • Resolved client conflicts effectively, maintaining positive brand image.
  • Organized and conduct training sessions for staff on Business and processes
  • Provided first-class client services, from onboarding to daily account management.
  • Reported on account progress, targets and forecasts and sought solutions to performance issues.
  • Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Leveraged strong working knowledge of products and systems within Vitality drive

Insure Specialist

Discovery Consulting Services
Polokwane, Limpopo
05.2017 - 01.2024
  • Maintained current industry knowledge through continuous professional development.
  • Resolved technical issues to enhance system performance.
  • Optimised resource allocation by leading Associate Broker Consultants and Internal Claims Consultants.
  • Sold and marketed Discovery Insure brand with regional Financial Advisors and assistants.
  • Supported brokers in client retention efforts to drive loyalty.
  • Achieved targets consistently through effective strategy implementation.
  • Increased Broker satisfaction by providing specialised support and advice.
  • Facilitated productive team meetings, fostering a collaborative work environment.
  • Led training sessions for staff skill improvement.
  • Contributed to marketing initiatives for Franchise and brokers to improve visibility.

Area Manager

Sanitech (Waco International)
Polokwane, Limpopo
08.2015 - 03.2017
  • Managed branch assets, including vehicles and stock resources, to optimise operations.
  • Conducted budgeting and forecasting to enhance revenue and profitability.
  • Developed action plans to meet targets and address variances effectively.
  • Trained and motivated staff at all levels to maximise productivity and morale.
  • Ensured compliance with Health and Safety standards ISO9001 across all operations.
  • Cultivated relationships with key accounts to strengthen Sanitech Brand presence.
  • Resolved customer queries promptly to maintain high satisfaction levels.
  • Facilitated presentations for new products to drive sales engagement.
  • Building and maintaining relationships with key accounts
  • Dealing with customer queries
  • Presentations of new products
  • Industrial relations
  • Human resources
  • Driving sales team with targets, weekly plans and activities
  • Overseeing credit policy
  • Site compliance
  • Site meetings
  • Special events and promotional days


Regional Manager

ATM Solutions (Paycorp Holdings)
Polokwane, Limpopo
04.2009 - 07.2014
  • Developed and implemented business plan for branch operations.
  • Achieved customer acquisition, retention, and cross-selling targets.
  • Managed daily activities to ensure operational efficiency.
  • Enforced company policies, principles, and procedures.
  • Inspired and motivated staff to excel in performance.
  • Identified training needs and facilitated staff development.
  • Coached team members to enhance skills and productivity.
  • Ensured compliance with regulatory requirements.
  • Responsible for dealing with complex and diverse managerial Problems
  • Overseeing development and installation process and products
  • Familiarizing myself with site specs Shell, BP, Engen Sasol Caltex, Shoprite, Checkers etc
  • Meeting regularly with key account clients and service providers as well as Banking partners
  • Pro-active involvement with SAPS and security regulations
  • Playing a leading role in running a successful branch, achieving
  • The most increase transaction volumes, continuously for 5 years

Customer relations executive

ATM Solutions (Paycorp Holdings)
Polokwane, Limpopo
04.2007 - 04.2009
  • Developed and maintained strong relationships with clients, enhancing retention and satisfaction.
  • Visited over 200 customers quarterly to ensure 100% satisfaction through CAVUS system.
  • Achieved a 95% success rate in renewing contracts with key accounts.
  • Resolved all customer queries and complaints within specified timeframes.
  • Maintained 100% data integrity and timely submission of sales information.
  • Updated key account plans monthly to drive frequent engagement.
  • Accountable for achieving monthly sales targets and required profitability.
  • Ensured actions were taken to address unprofitable sites effectively.

Sales and customer service representative

Northern Press
Polokwane, Limpopo
02.2004 - 07.2007
  • Resolved customer complaints, ensuring satisfaction with products and services.
  • Identified potential sales leads through market research strategies.
  • Implemented effective sales techniques to maximise profits.
  • Managed daily sales operations to achieve business objectives.
  • Streamlined inventory management processes, reducing product wastage.
  • Trained new colleagues on customer service protocols, enhancing team performance.
  • Developed promotional materials to stimulate customer interest and engagement.
  • Responded promptly to customer inquiries, fostering loyalty and satisfaction.

Sales and customer service representative

Spectrum Utilities
Polokwane, Limpopo
02.2001 - 01.2004
  • Building and maintaining relationships with all the clients and
  • Focussing on key accounts Eskom, Coke, Municipalities
  • Presenting of new product and product ranges
  • Keeping track of sales targets and if criteria is met
  • Ordering collecting
  • Ordering stock and assisting in stock balancing and variances
  • Stock control
  • Assisting sales team with sales presentations and negotiations

Education

Pietersburg Highschool
Polokwane

Diploma of Higher Education - Management

University of Stellenbosch Business School
Stellenbosch, Western Cape

NQF Level 5 - Life Coach

Stokes
Johannesburg

Skills

  • Negotiation mastery
  • Territory management
  • Effective presentations
  • Customer relationship management
  • Salesforce proficiency
  • Technical product knowledge
  • Contract negotiations
  • Consultative selling
  • Accurate reporting
  • Cross-functional leadership
  • Complaint management
  • Business development
  • Account management
  • Salesforce CRM
  • Upselling and cross-selling techniques
  • Client Relationship Management
  • Sales and marketing
  • Product launches
  • Negotiation

Timeline

Key Accounts Manager

Discovery Insure Vitality Drive
02.2024 - Current

Insure Specialist

Discovery Consulting Services
05.2017 - 01.2024

Area Manager

Sanitech (Waco International)
08.2015 - 03.2017

Regional Manager

ATM Solutions (Paycorp Holdings)
04.2009 - 07.2014

Customer relations executive

ATM Solutions (Paycorp Holdings)
04.2007 - 04.2009

Sales and customer service representative

Northern Press
02.2004 - 07.2007

Sales and customer service representative

Spectrum Utilities
02.2001 - 01.2004

Pietersburg Highschool

Diploma of Higher Education - Management

University of Stellenbosch Business School

NQF Level 5 - Life Coach

Stokes

Similar Profiles

Create profile
Veronica Gouws