Thapelo Petros Mokoena
Sales And Marketing
Bethlehem,Free State
Summary
Dynamic leader with a proven track record at Absa Bank, enhancing customer satisfaction and exceeding sales targets through effective team leadership and negotiation skills. Skilled in leveraging sales techniques and problem-solving to achieve continuous improvement and significant revenue growth. Demonstrates exceptional adaptability, relationship building, and a commitment to excellence, consistently achieving goals with a positive attitude. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service And Hosting Manager
Absa Bank
Bethlehem
12.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Identified and communicated customer needs to supply chain capacity and quality teams.
External /Branch Sales Representative
Absa Bank
Bethlehem
09.2018 - 11.2022
- Provided exceptional customer service, addressing inquiries thoroughly while maintaining a professional demeanor at all times.
- Conducted comprehensive product presentations for potential clients, showcasing the unique features and benefits of our offerings.
- Improved sales team performance by providing ongoing coaching, mentoring, and training sessions.
- Enhanced overall customer satisfaction levels by resolving issues promptly and professionally.
- Followed up on leads diligently, converting them into successful deals that contributed significantly to overall branch revenue.
- Assisted branch manager in formulating promotional campaigns for improved brand awareness and increased sales opportunities.
- Increased branch sales by identifying customer needs and presenting appropriate product solutions.
- Exceeded quarterly sales targets consistently through strategic planning and diligent followups.
- Collaborated with other team members to develop new marketing initiatives for increased product visibility.
- Streamlined sales processes by implementing efficient CRM tools for better client management.
- Analyzed competitor activities to identify potential threats and devised countermeasures accordingly.
- Generated regular reports on sales activities, highlighting successes and areas requiring improvement for continuous growth.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients and expand geographic territories.
Education
Some College (No Degree) - Sales And Service
RBB Absa Learnership
Bloemfontein, South Africa 02.2016 - 11.2016
Skills
Team Leadership
Languages
English
Advanced (C1)
S. Sotho
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Isizulu
Intermediate (B1)
Timeline
Customer Service And Hosting Manager
Absa Bank
12.2022 - 10.2023
External /Branch Sales Representative
Absa Bank
09.2018 - 11.2022
Some College (No Degree) - Sales And Service
RBB Absa Learnership
02.2016 - 11.2016
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