Thapelo Petros Mokoena
Sales And Marketing
Bethlehem,Free State
Summary
Dynamic leader with a proven track record at Absa Bank, enhancing customer satisfaction and exceeding sales targets through effective team leadership and negotiation skills. Skilled in leveraging sales techniques and problem-solving to achieve continuous improvement and significant revenue growth. Demonstrates exceptional adaptability, relationship building, and a commitment to excellence, consistently achieving goals with a positive attitude. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service And Hosting Manager
Absa Bank
Bethlehem
12.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Identified and communicated customer needs to supply chain capacity and quality teams.
External /Branch Sales Representative
Absa Bank
Bethlehem
09.2018 - 11.2022
- Provided exceptional customer service, addressing inquiries thoroughly while maintaining a professional demeanor at all times.
- Conducted comprehensive product presentations for potential clients, showcasing the unique features and benefits of our offerings.
- Improved sales team performance by providing ongoing coaching, mentoring, and training sessions.
- Enhanced overall customer satisfaction levels by resolving issues promptly and professionally.
- Followed up on leads diligently, converting them into successful deals that contributed significantly to overall branch revenue.
- Assisted branch manager in formulating promotional campaigns for improved brand awareness and increased sales opportunities.
- Increased branch sales by identifying customer needs and presenting appropriate product solutions.
- Exceeded quarterly sales targets consistently through strategic planning and diligent followups.
- Collaborated with other team members to develop new marketing initiatives for increased product visibility.
- Streamlined sales processes by implementing efficient CRM tools for better client management.
- Analyzed competitor activities to identify potential threats and devised countermeasures accordingly.
- Generated regular reports on sales activities, highlighting successes and areas requiring improvement for continuous growth.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients and expand geographic territories.
Education
Some College (No Degree) - Sales And Service
RBB Absa Learnership
Bloemfontein, South Africa 02.2016 - 11.2016
Skills
Team Leadership
Negotiation
Lead Generation
Problem-Solving
MS Office
Positive Attitude
Self Motivation
Customer Service
Reliability
Languages
English
Advanced (C1)
S. Sotho
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Isizulu
Intermediate (B1)
Timeline
Customer Service And Hosting Manager
Absa Bank
12.2022 - 10.2023
External /Branch Sales Representative
Absa Bank
09.2018 - 11.2022
Some College (No Degree) - Sales And Service
RBB Absa Learnership
02.2016 - 11.2016