To have an opportunity to evolve with the business through the current changes and to grow with it.
Hi, I’m
Raymond Kabelo Sedumedi
Customer Service & Hosting Manager
Johannesburg,GP
Summary
Dynamic professional with extensive experience in customer service and operations management. Skilled in developing strategic initiatives that drive customer retention and satisfaction. Committed to fostering team growth and enhancing organizational efficiency through effective decision-making and relationship building.
Results-driven Customer Service & Hosting Manager with a proven track record of enhancing operational efficiency and improving customer satisfaction. Strong skills in team leadership and complex problem-solving, dedicated to mentoring staff and optimizing service delivery.
Overview
1
Language
10
years of professional experience
Work History
Absa Bank
Customer Service & Hosting Manager
02.2017 - Current
Job overview
- Led functional teams to enhance operational efficiency and streamline banking processes.
- Developed strategic initiatives to improve customer satisfaction and retention.
- Risk management that reduced potential financial losses significantly.
- Mentored junior staff, fostering professional growth and leadership capabilities within the team.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
H.F. Tlou High SchoolRustenburg, South Africa
High School Diploma
04.2001
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Task delegation
Relationship building
Customer relationship management (CRM)
Operations management
Sales techniques
Product management
Accomplishments
- Supervised team of five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue and customer complaints through consumer engagements.
Interests
To further my studies and be aligned to the new position and changes.
To register and complete my RE so I can be FAIS fit and fully perform my required duties.
Timeline
Customer Service & Hosting Manager
Absa Bank
02.2017 - Current
H.F. Tlou High School
High School Diploma
04.2001