Tlou Rogany Sgubudu

• Led team of cash and service colleagues, ensuring operational excellence and compliance while delivering exceptional customer service.
• Built strong stakeholder relationships and resolved complex customer queries, maintaining branch governance, security, and operational performance.
• Successfully led and developed high-performing teams through coaching, training, and succession planning.
• Drive risk management, fraud prevention, audit readiness, and adherence to regulatory requirements while coaching, developing, and supporting staff to achieve business objectives.

Oversee treasury operations, cash flow management, ATM and foreign exchange processes, branch opening and closing procedures, and end-of-day controls.

• Ensured secure, efficient treasury, cash, ATM, and foreign exchange operations, enhancing customer experience and service delivery.
• Maintained strong audit, compliance, and branch assurance outcomes through effective risk and control management.
• Key Achievements:

• Successfully managed treasury and cash operations with high levels of accuracy and compliance.
• Managed branch treasury functions and cash operations, ensuring optimal cash availability.
• Monitored and controlled cash holdings and cash flow within the branch to maintain liquidity.
• Perform cash balancing and reconciliations.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Identify and mitigate operational and financial risks.
• Maintained strong control measures to minimise cash-related risks.
• Oversaw ATM cash replenishment processes to ensure availability for customers.
• Support branch operations to enhance service delivery and customer satisfaction.
• Collaborate with branch teams to achieve operational objectives.
• Maintain accurate records and reporting requirements.
• Contributed to efficient branch operations through effective treasury management.

• Facilitated banking transactions and addressed customer enquiries to enhance service experience.
• Processed deposits, withdrawals, transfers, and account-related transactions.
• Resolved customer queries and complaints professionally.
• Cultivated and strengthened customer relationships to foster loyalty and trust.
• Coordinated front-office reception activities to provide excellent customer service.
• Delivered comprehensive sales and administrative support to optimise operational efficiency.
• Maintained compliance with banking regulations and internal procedures.

• Resolved banking queries and processed transactions to enhance customer satisfaction.
• Provided professional customer service and branch support.
• Informed customers about banking products and services to drive engagement.
• Performed teller transactions and provided sales support to streamline operations.
• Reason for Leaving: Learnership Contract Completed

• Applied bioinformatics tools to analyse genomic data, supporting gene identification efforts and enhancing research outcomes.
• Conducted laboratory research in food and microbiotechnology, contributing to advancements in the field.
• Balanced academic responsibilities alongside research commitments, ensuring timely completion of projects.