Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Charlene Pienaar

Charlene Pienaar

Customer Service And Hosting Manager
Randfontein

Summary

I consider myself to be a high-performing professional able to work in both structured and unstructured environments. I present solutionist thinking and critical problem-solving skills and pride myself in being a trusted advisor to business and clients while providing service excellence. Knowledge in the banking industry and an impeccable business acumen. Vast product knowledge and banking systems experience gathered through years of service. Excellent reputation for resolving problems, timeous delivery, and decision-making abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Customer Service And Hosting Manager

ABSA
Johannesburg
01.2013 - Current
  • Developed and maintained courteous and effective working relationships
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Regulate the Treasury workflow, i.e
  • Determine cash flow within area and placement of cash within other areas as per forecast within the Hub and Spoke (order is based on the money requirement forecast received)
  • Ensure / Assist Runner to pack cash orders received from clients such as Hub and Spoke In order for ATM custodians to replenish ATM's
  • Ensure correct orders are paid to correct custodian
  • Control risk in the Treasury department in line with the Cash Centre policies and procedures
  • Ensure correct lock up procedures with regards the physical cash and counting are followed at all times
  • As per policy for Cash Hub and Spoke (to be accepted) money sealed is at all times under dual control
  • Responsible for daily productivity stats and ensure all weekly / monthly / yearly targets
  • Assist Cash Custodians within Hub and Spoke resolving client queries and complaints
  • Custodian for ATM & GBRU and Nodal Cash Planning processes and compliance
  • Client contact regarding shortage / surplus and assist within Spokes if required
  • Responsible for RIB foreign exchange administration and balancing and reconciliations on a daily, weekly, monthly basis Adherence to high customer service standards
  • Customer needs anticipation and conflict mitigation
  • High-quality customer service.

BRANCH MANAGER STAND IN

ABSA
Johannesburg
01.2022 - 01.2023
  • Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation
  • Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch
  • Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
  • Customer Experience and Service: Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies
  • Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice.

CUSTOMER SERVICE CLERK

ABSA
Johannesburg
01.2006 - 01.2013
  • Fully understand and implement policy and procedure in my day to day duties
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Identified issues, analyzed information and provided solutions to problems
  • Collaborated with team members to achieve target results
  • Maintained excellent attendance record, consistently arriving to work on time.

Teller

ABSA
Johannesburg
01.2005 - 01.2006
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations
  • Resolved concerns with products or services to help with retention and drive sales
  • Assisted customers with obtaining optimum services by delivering polished and professional support in every interaction
  • Explained charges, fees, terms of sales and service agreements to customers
  • Maintained customer satisfaction with quick and professional handling of interactions
  • Coordinated smooth front office operations to effectively serve more than clients in order to limit waiting time
  • Forged and nurtured impactful relationships with customers to cultivate loyalty
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

NQF 5 National Certificate in Banking - undefined

Milpark Business School

NQF 6 Advanced Certificate in Banking - undefined

Milpark Business School

NQF 7 CURRENT - Advanced Diploma in Business Management

Mancosa Honoris United Universities
03.2024 - Current

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Matric

Skills

Customer service and careundefined

Interests

I love to exercise and taking care of my health

Timeline

NQF 7 CURRENT - Advanced Diploma in Business Management

Mancosa Honoris United Universities
03.2024 - Current

BRANCH MANAGER STAND IN

ABSA
01.2022 - 01.2023

Customer Service And Hosting Manager

ABSA
01.2013 - Current

CUSTOMER SERVICE CLERK

ABSA
01.2006 - 01.2013

Teller

ABSA
01.2005 - 01.2006

NQF 5 National Certificate in Banking - undefined

Milpark Business School

NQF 6 Advanced Certificate in Banking - undefined

Milpark Business School

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Matric
Charlene PienaarCustomer Service And Hosting Manager