TAMSANQA SKWEYIYA
Customer Service Professional
Cape Town
Summary
Displays effective interpersonal skills and builds rapport well with clients and colleagues, also comfortable working independently. Highly flexible and adaptable performer, proficient of multitasking and works effectively under pressure. Displays exceptional motivational skills, especially when working in a group environment. Able to strategize and resolve conflicts a fair and reasonable manner. Solid background in Customer Service, Aviation/Travel& Tourism and Data Capturing.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Lufthansa InTouch
Cape Town
02.2018 - 10.2019
- Assisted with trip planning through scheduling, pricing and identifying best transportation route, assisting with flight disruptions.
- Provided schedule, routing and fare information to assist customers with ticket purchases and Refunds
- Assisted with additional services eg.Wheelchair reservations ,additional Baggage purchases and upgrades.
Customer Service Agent
Comair Limited
Cape Town
01.2012 - 11.2015
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Assisted with Check -In process, doing security checks and documents.
- Liasing with Boarding gates, Baggage Handling, and Ticketing desk.
Guest Service Agent
Mango Airlines
Cape Town
03.2007 - 12.2010
- Ticket purchases and reissuing. Booking of additional services and upselling.
- Responded to customer inquiries regarding ticket purchases and related services and promptly addressed issues or complaints.
Education
Matric
Pinelands High School
Cape Town 01.1999 - 12.2003
Skills
Afrikaans (HG)undefined
Affiliations
Cape Town African sounds music and dance group, committee member.
Class representative – 2003 (Pinelands High School)
Member of ARC (Mango Airlines)
Timeline
Customer Service Representative
Lufthansa InTouch
02.2018 - 10.2019
Customer Service Agent
Comair Limited
01.2012 - 11.2015
Guest Service Agent
Mango Airlines
03.2007 - 12.2010
Matric
Pinelands High School
01.1999 - 12.2003
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