Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chazz Booi

Chazz Booi

Technical Support/Customer Service Representative
Cape Town

Summary

Technical Support Consultant/Customer Service Representative ensuring that customers are satisfied with the services being provided to them and providing customers with the necessary troubleshooting to make sure that their queries are being resolved on first contact.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Concentrix
07.2023 - Current

I work for the Sage campaign, providing support for their accounting software and assisting customers with their queries.

Customer Service Representative

Teleperformance
06.2020 - Current
  • Dealing with UK based customer's orders as well as payments and enquires pertaining to clothing items and other accessories

Customer Service Representative

PC Optimum
01.2020 - 05.2020
  • Ensuring that Canadian based customers points get loaded to their PC Optimum card so that they can shop

Technical Support Representative

Iinet
08.2019 - 01.2020
  • Troubleshooted Iinet customers Internet connectivity, email set ups, outages updates for Australian based customers

Technical Support Representative

WNS Global Services
09.2018 - 07.2019
  • Troubleshooted Telkom Customers Internet connectivity as well as sim activations for mobile services and lodged faults if customers had issues with their modems and mobile devices

General Laborer

Gambou Universal Tiling
02.2017 - 01.2018
  • Assistant to the skilled technicians on building sites

Education

Matric: Grade 12 - undefined

Vista Nova High School
Cape Town, Western Cape
01.2016 - 11 2016

IC3 Digital Literacy and Microsoft Technology Associate - undefined

ICAN Centre
Cape Town, Western Cape
03.2018 - 7 2018

Certificate - Digital Marketing

Coursera
USA

Skills

Computer Literate

Timeline

Customer Service Representative

Concentrix
07.2023 - Current

Customer Service Representative

Teleperformance
06.2020 - Current

Customer Service Representative

PC Optimum
01.2020 - 05.2020

Technical Support Representative

Iinet
08.2019 - 01.2020

Technical Support Representative

WNS Global Services
09.2018 - 07.2019

IC3 Digital Literacy and Microsoft Technology Associate - undefined

ICAN Centre
03.2018 - 7 2018

General Laborer

Gambou Universal Tiling
02.2017 - 01.2018

Matric: Grade 12 - undefined

Vista Nova High School
01.2016 - 11 2016

Certificate - Digital Marketing

Coursera
Chazz BooiTechnical Support/Customer Service Representative