Tamara Kube
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 5 years of administrative experience. I have dealt with various numeric and creative problem-solving conditions. This has created a sense of leadership, management, adaptation, and teamwork within my professional conduct. I seek growth and to obtain more knowledge within the corporate space.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Service Consultant
Mercer Marsh Pty Ltd
7 2021 - 3 2024
- Administrative work and data and information capturing
- Maintain the general filing system and file all correspondence utilizing the appropriate system
- Responding to client queries and resolving any issues
- Effectively and efficiently deal with client queries
- Assist in planning, organizing and preparation of meetings and conferences
- Providing strategic advice on various financial products and services, such as Medical aid, Health insurance, Health Saver, Gap cover Insurance, etc
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Claims Consultant
Marsh Pty Ltd
01.2019 - 06.2021
- Receive claims and acknowledge/correspond with the Servicing Brokers
- Maintenance / administration of schemes
- Data capturing (loading payments, closing claims etc.) Appoint Loss Adjusters or allow the appointment of Loss Adjusters by the Servicing Brokers in terms of the Claims Protocol
- Deliver best-in-class assistance to brokers and clients throughout the claims process while directing cases to satisfactory resolutions
- Report on trends observed and policy wording and schedule issues
- Accurate and timeous payments of claim settlements and service provider invoices
- Taking ownership of complaints and ensuring they are resolved timeous and effectively
- Dealing with client requests in a competent, efficient and professional manner.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
Intern technical broker
Marsh Pty Ltd
01.2017 - 12.2017
- Gained on the job practical workplace experience
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Specialize in back-office administrative training
- In depth insurance training
- Provide support to, and co-ordinate with, the sourcing team
- Market, gap and competitor analysis
- Gather data
- Ensure adequate client servicing.
Education
SAQA 57918 Short Term Insurance Level 5
Masifunde
Sandton, South Africa11.2018
Short Term Insurance NQF Level 4
Intelligo Solutions
Rivonia, South Africa2017
In House Training
2023
In House Training
2023
Skills
Computer literate (MS Office package)
Contact Numbers
+27 (0)64 783 4461
Health
Good
Personal Information
- Date of Birth: 08/15/95
- Nationality: South African
References
- Dyna Matabela, Mercer Marsh, +27 11 060 7332, Dyna.Matabela@mercermarshbenefits.com
- Asanda Tenginfene, Marsh, Client Executive, Sales & Client/ Carrier relationship Management, +27 (11) 0607499, Asanda.Tengimfene@marsh.com
- Ndivhuwo Mulovhedzi, Marsh, Analyst- Placement, +27 (12) 7485568, ndivhuwo.mulovhedzi@marsh.com
- Lala Ledwaba, Marsh, Consultant +27 674640185
Timeline
Claims Consultant
Marsh Pty Ltd
01.2019 - 06.2021
Intern technical broker
Marsh Pty Ltd
01.2017 - 12.2017
Service Consultant
Mercer Marsh Pty Ltd
7 2021 - 3 2024
SAQA 57918 Short Term Insurance Level 5
Masifunde
Short Term Insurance NQF Level 4
Intelligo Solutions
In House Training
In House Training
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