Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

KHABONINA LERATO MOROPA

SALES AND MANAGEMENT
PROCLAMATION HILL

Summary

Strategic and results-oriented leader with over a decade of experience in regional operations, and branch management. Demonstrated success in leading cross-functional teams, driving operational efficiency, and executing business strategies that significantly improved market share and profitability. As Acting Manager of Vehicle Finance, led initiatives that streamlined reporting and analytics, resulting in faster decision-making and improved service delivery. As Acting Regional Manager, expanded regional presence and boosted brand growth through targeted marketing and strategic partnerships. Known for mentoring teams to exceed performance targets, resolving complex operational issues, and fostering a culture of accountability and excellence. Passionate about leading transformation, empowering teams, and delivering measurable business impact.

Overview

18
18
years of professional experience
4025
4025
years of post-secondary education

Work History

Service Consultant

Capitec Bank Limited
11.2011 - 07.2014
  • Conduct needs analysis to clients and offer tailormade solutions for them
  • Conduct full credit assessments on loan applications before approvals
  • Ensuring fast, friendly and professional service to all clients
  • Respond to client enquiries with regards company products and services
  • Cashier and teller function on rotary basis

Community Finance Officer

ABSA Limited
01.2008 - 07.2009
  • Perform market research for prospective business clients
  • Oversight and management of small and medium enterprises
  • Analysis of short, medium and long-term financial goals of business
  • Processing business financial assistance

Acting Manager Vehicle Finance

Capitec Bank Head Office
03.2025 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Manage the identification of important vehicle Credit Sales Branch anomalies for further investigation.
  • Manage the development of new vehicle Credit Sales reports and dashboards to assist in decision making.
  • Be proactive and anticipate further needs from the business, identify gaps and propose solutions.
  • Engage frequently and pro-actively with individuals and within meetings to identify and deal with vehicle credit sales related issues that require analysis or where analysis will be beneficial.
  • Participate and provide support in branch and regional team meetings and training sessions and ensure operational alignment with vehicle credit granting.
  • Monthly analyse and reconcile the commission statement to ensure the correct commission amount is paid to partners.
  • Frequently liaise with partners to ensure a smooth service experience for clients taking up PL vehicle finance.
  • Investigate abnormal refund requests on a weekly basis and keep track for month end analysis.
  • Investigate incorrect partner selection and liaise with OPS to ensure alignment of process.
  • Ensure that weekly the Chatbot is updated with frequently asked questions from branches.
  • Ensure that FAQ as well as any PL vehicle related content on share point is up to date with the most recent information.
  • Cross-trained existing employees to maximize performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Acting Regional Manager

Capitec Bank
03.2024 - 07.2025
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.

Branch Manager

Capitec Bank Limited
11.2011 - Current


  • Responsible for daily planning schedules and leave planning
  • Conduct performance analysis, evaluating history data to date
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Finance Administrator of Employee Benefits Claims

ABSA Limited
07.2009 - 10.2011
  • Process employee benefit claims and reconcile between final bank statements and claims processed
  • Allocation, classification and processing of PAYE
  • Maintenance of the filing process and administration of fees and investments
  • Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance penalties or fines.
  • Updated daily transaction records to assist with payroll and billing administration.

Education

Post Graduate Certificate in Education - Accounting and Economic Management Sciences (Senior and FET)

University of South Africa

Bachelor of Technology - Finance and Accounting (Public)

Tshwane University of Technology

National Diploma - Finance and Accounting (Public)

Tshwane University of Technology

Certificate in Banking - undefined

Cornerstone Performance Solutions

General Management Certificate - undefined

Cornerstone Performance Solutions

Grade 12 (Senior Certificate) -

Tshwane North College

Skills

  • Computer literate

  • Microsoft Office

  • Good communication skills

  • Leadership

  • Influencing

  • Problem solving

  • Networking

  • Adaptability

  • Planning

  • Analytical skills

Personal Information

  • ID Number: 8608230431084
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Married

Timeline

Acting Manager Vehicle Finance

Capitec Bank Head Office
03.2025 - 06.2025

Acting Regional Manager

Capitec Bank
03.2024 - 07.2025

Service Consultant

Capitec Bank Limited
11.2011 - 07.2014

Branch Manager

Capitec Bank Limited
11.2011 - Current

Finance Administrator of Employee Benefits Claims

ABSA Limited
07.2009 - 10.2011

Community Finance Officer

ABSA Limited
01.2008 - 07.2009

Bachelor of Technology - Finance and Accounting (Public)

Tshwane University of Technology

National Diploma - Finance and Accounting (Public)

Tshwane University of Technology

Certificate in Banking - undefined

Cornerstone Performance Solutions

General Management Certificate - undefined

Cornerstone Performance Solutions

Post Graduate Certificate in Education - Accounting and Economic Management Sciences (Senior and FET)

University of South Africa

Grade 12 (Senior Certificate) -

Tshwane North College

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