Hardworking and knowledgeable professional well-versed in using Dayforce and Salesforce platform. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Professional payroll specialist with strong background in payroll processing, Tax processing and E2E payroll delivery. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Hi, I’m
YESHNA DEVI RAM
Payroll Specilaist
Vacoas Pheonix
Summary
Overview
12
years of professional experience
Work History
DayforceEbene
Payroll Specialist
01.2022 - Current
Job overview
- Solved complex problems related to payroll processing quickly and efficiently.
- Provided training to new payroll department staff on payroll systems and procedures.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Processed and issued paychecks and earnings statements.
- Provided timely customer service support to to client related to payroll queries.
- Extracted information from payroll system and generated reports for clients.
- Provide E2E customer experience with client by having frequent calls with client to discuss payroll queries.
Accenture
Customer Service Agent- Back Office Coordinator
07.2019 - 01.2022
Job overview
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
BIPIO
Operatrice de saisie
02.2019 - 04.2019
Job overview
- Verified accuracy and completeness of data entry into the database system.
- Contacted customers via phone or email to address data inquiries.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained confidentiality of sensitive information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Natec Company ltd
Operatrice
01.2018 - 01.2019
Job overview
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
Buildnex Construction Co.Ltd
Assistant Accounts Officer
01.2017 - 02.2017
Job overview
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Provided support during external audits by preparing requested documentation in a timely manner.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Maintained vendor files with accurate information and updated contact details.
Air Mauritius
Ground Operations Department (Passenger Service)
11.2015 - 01.2016
Job overview
- Traineeship
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
- Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
Intourtrans Ltd
Travel Agent
01.2014 - 01.2015
Job overview
- Travel agency
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted customers in selecting the best possible package with the least expense.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Processed payments from clients via cash or credit cards.
School Shop
Salesgirl
11.2013 - 01.2014
Job overview
Education
Mauritius College Girls
Secondary Education from SC O-level
01.2013
University Overview
Ecole Hoteliere Sir Geatan Duval
National certificate in Travel and tourism from Level 4
University Overview
IC3 Programme
Internet and computing core certification
University Overview
Skills
- Excellent communication
- Microsoft Office
- Operation Management
- Quick Learner
- Positive learning Process
- Time Management Skills
- Computer Literate
- Punctual
- Database research
- Payment processing
- Team collaboration
- Decision-making
- Case management
- Data entry
- Call center experience
- Active listening
- Customer focus
- Time management
- Problem resolution
Hobbies and Interests
Hobbies and Interests
- Running
- Reading
- Fitness
- Hiking
Affiliations
Affiliations
- Running
- Baking
Timeline
Payroll Specialist
Dayforce
01.2022 - Current
Customer Service Agent- Back Office Coordinator
Accenture
07.2019 - 01.2022
Operatrice de saisie
BIPIO
02.2019 - 04.2019
Operatrice
Natec Company ltd
01.2018 - 01.2019
Assistant Accounts Officer
Buildnex Construction Co.Ltd
01.2017 - 02.2017
Ground Operations Department (Passenger Service)
Air Mauritius
11.2015 - 01.2016
Travel Agent
Intourtrans Ltd
01.2014 - 01.2015
Salesgirl
School Shop
11.2013 - 01.2014
Mauritius College Girls
Secondary Education from SC O-level
Ecole Hoteliere Sir Geatan Duval
National certificate in Travel and tourism from Level 4
IC3 Programme
Internet and computing core certification