Proffesionalism
Sinethemba Qaba
Multi Skilled Professional
Cape Town
Summary
Dynamic multi skilled professional with a proven track record at Old Mutual Head Office, excelling in policy servicing and effective communication. Adept at managing escalations and fostering customer relationships, I consistently deliver high-quality results while maintaining confidentiality. Recognized for adaptability and time management, I thrive in both independent and collaborative environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Multiskilled Professional
Old Mutual Head Office
Cape Town
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greenlight
Policy servicing
Change premium payer
Cancellations
Change banking details
Collection dates amendments
Arrear premiums
Saci/Capi
MOP
Dealing with escalations
Dealing with enquiries
Delivers daily production standards and adheres to service and quality standards.
Dealing with all greenlight financials
Administration Clerk
Engen Petroleum
Cape Town
01.2017 - 02.2018
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 20 calls each day on multi-line telephone systems, supporting communication needs of 1- staff members.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Education
Diploma - Business Administration And Management
Cape Peninsula University of Technology
Cape Town, South Africa 02.2018 - 12.2019
High School Diploma -
Premier College
Cape Town, South Africa 01.2016 - 12.2025
Skills
Policy servicing
Data entry
Time management
Change management
Escalation handling
Effective communication
Customer relationship management
Excel
Confidentiality maintenance
Good Communication skills
Problem solving
Adaptability
Team collaboration
Customer service
Microsoft office
Dependable and responsible
Interests
Timeline
Multiskilled Professional
Old Mutual Head Office
10.2023 - Current
Diploma - Business Administration And Management
Cape Peninsula University of Technology
02.2018 - 12.2019
Administration Clerk
Engen Petroleum
01.2017 - 02.2018
High School Diploma -
Premier College
01.2016 - 12.2025
Similar Profiles
Donique SolomonsDonique Solomons
Administrator at Old Mutual Head OfficeAdministrator at Old Mutual Head Office
Arlene Joy ManeveldArlene Joy Maneveld
Team Lead - Advisor Engagement at Old Mutual Head OfficeTeam Lead - Advisor Engagement at Old Mutual Head Office
Nomathemba MoyoNomathemba Moyo
CUSTOMER RELATIONSHIP MANAGER PRESTIGE at Old Mutual Head OfficeCUSTOMER RELATIONSHIP MANAGER PRESTIGE at Old Mutual Head Office
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Zakeer KhanZakeer Khan
Project Manager Services & Repairs at Damen Shipyards CTProject Manager Services & Repairs at Damen Shipyards CT