Ammaar Mosavel
Senior Administrator
Mitchells Plain
Summary
Experienced with coordinating and optimizing administrative functions to support business operations. Utilizes effective communication and organizational skills to enhance workflow and productivity. Knowledge of implementing process improvements.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Senior Administrator
Old Mutual Head Office
04.2024 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Follows standardized processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to co ordinate my own work.
- Product and process knowledge in different areas.
- Acts as a Support person and / or point of escalation for complex and difficult cases / clients.
Multi - Skilled Servicing Professional
Old Mutual Head Office
01.2023 - 04.2023
- In this position, I played a crucial role in the industry, primarily focusing on provident and pension funds. The responsibilities of an agent included promptly aiding with calls and occasionally emails. I was tasked with providing information related to taxes and claims, authenticating members, and efficiently processing client claims. Additionally, I played a key role in resolving issues, conducting thorough documentation checks, including fraud checks, and closely checking cases to ensure prompt and correct payments to clients.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Technical Support Agent First Tier
EXPERIAN (CREDIT BUREAU)
02.2022 - 12.2022
- As a technical support agent, I have broadened my skill set and capabilities in the workplace. I have learned about application support and the first line of defense for a business that provides a technical service, managing and updating tickets are also a part of my job. This has made me more of a process-driven person. I can adapt and improve even if the process changes. Priding my work on security and process and having the ability to find issues and the outcomes of these issues.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Resolved complex technical issues for better client experience and smoother operations.
- Submitted service tickets for equipment maintenance requests.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
- Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Stayed current with industry trends and emerging technologies, providing informed support to customers.
Education
Software Engineering Bootcamp
HyperionDev
Cape Town 04.2001 -
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Gardens Commercial High
02.2021
Skills
- Business process focused
- Analytical problem-solving
- Strong task management
- Effective team contributor
- Technical application support
- Analytical reasoning
- Analysis of technical challenges
- Broadly skilled
- Data analysis
- Data collection
- Proficient in resolving product-specific system issues
- Technical product support
- Technical desktop support
- Experienced with MS Office applications
- Presentation design
- Web application creation using Python and Django
- Excel
- Email management systems expertise
- GitHub
Certification
Certificate of Completion
SUBJECTS
- Computer Application Technology
- Business
- Economics
- English
- Afrikaans
- Mathematical Literacy
Timeline
Senior Administrator
Old Mutual Head Office
04.2024 - Current
Multi - Skilled Servicing Professional
Old Mutual Head Office
01.2023 - 04.2023
Technical Support Agent First Tier
EXPERIAN (CREDIT BUREAU)
02.2022 - 12.2022
Software Engineering Bootcamp
HyperionDev
04.2001 -
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Gardens Commercial High
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