Donique Solomons

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• General navigation
• Applications

-Bizagi

-My Services (Client information)

-Compass (Client information)

-GCS/Client Services

-Hyphen (Banking)

-Stadium (Payments)

-eBTax (Employee Benefits Tax

-Call Control Panel (Inbound- Outbound Calls)

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Achieved top performer status within the company due to consistent high sales numbers.

• Maintained strict confidentiality of client information, adhering to industry regulations and ethical standards.
• Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
• Collaborated with colleagues to develop new strategies for improving client services, enhancing overall team performance.
• Streamlined internal processes within the company by implementing new software tools that improved efficiency in day-to-day operations.