Sibusisiwe Patience Dlamini

Highly motivated and detail-oriented Technical Support Specialist with a Diploma in ICT in Applications Development and an Advanced Diploma in ICT (equivalent to a BSc in Computer Science). Equipped with strong expertise in IT infrastructure management, hardware/software troubleshooting, network administration, and cybersecurity, I have developed a deep understanding of enterprise IT support systems through hands-on experience in academic projects, freelancing, and coursework.

Proficient in Microsoft Office Suites, Active Directory, Windows Print & File Services, SCCM, SAP GUI, and Netcare-approved applications, I have a solid grasp of system administration, enterprise IT solutions, and network security. My background includes providing technical support, system configuration, end-user training, and IT risk mitigation strategies, ensuring seamless system operations and optimized IT performance.

I am passionate about delivering efficient, innovative, and scalable IT solutions that enhance system reliability, cybersecurity, and user experience. With a strong problem-solving mindset and a commitment to continuous learning, I am eager to contribute to Netcare’s IT operations and digital transformation strategy, ensuring best-in-class technical support and infrastructure resilience.

Leadership & Communication

- Effective Communicator: Adept at explaining complex IT concepts to non-technical users, ensuring smooth system adoption and minimal downtime.

- Team Collaboration: Worked with cross-functional teams, contributing to seamless IT operations and efficient troubleshooting.

- Project Leadership: Successfully managed academic and freelance projects, ensuring on-time delivery and optimized performance.

Technical Achievements & Projects

Web Application Project – Login System (Built with Flask Framework, SQL Database, HTML, CSS, JavaScript)

🔗 [https://1drv.ms/u/s!AtRf6R7df_QjgQOiU9FtnxEGFAzu?e=hcvrfb]

- Developed a secure user authentication system with login, password recovery, and session management features.

- Implemented error handling, input validation, and role-based access control.

Mobile Application Project – Android App (Built with Java, XML, Firebase Backend)

🔗 [https://dut4lifeac-my.sharepoint.com/:f:/g/personal/22050584_dut4life_ac_za/EmJzA7mRxQ5Bvf795SPxeVMBgH30nAgK_fG4HztG8Pu8dQ?e=NYavNX]

- Designed and built a mobile application that integrates Firebase authentication, real-time database storage, and UI/UX best practices.

Game Application Project – Interactive Game (Developed using Unity, C# & 3D Animation)

🔗 [https://dut4lifeac-my.sharepoint.com/:v:/g/personal/22211795_dut4life_ac_za/EduwFAJYigJMkKe7V_S8FkMBMktrn9SlFsZwoP6KO9TBVQ?e=qyWyzT]

- Created an engaging game application with real-time animations, player controls, and interactive storytelling elements.

- IT Infrastructure & Support: Provided technical support for hardware, networking, cybersecurity, and system administration, aligning with Microsoft Office Suites, Active Directory, SCCM, SAP GUI, and enterprise IT systems.

- Network & Cybersecurity: Implemented security measures such as firewall configurations, risk mitigation strategies, and data confidentiality practices.

Certifications & Professional Development

Cisco Networking & Cybersecurity:

Introduction to Packet Tracer

Introduction to Cybersecurity

LAN & WAN Technologies

TCP/IP Networking, Network Security, and Privacy

- Project Management: Equipped with strong project planning, risk assessment, and agile methodologies knowledge.

- Cisco Networking Academy – Completed cybersecurity and networking courses.

- Microsoft Learn Community – Engaged in continuous learning on Microsoft technologies.

- GitHub & Open Source Contributor – Actively involved in coding projects and collaborations.

- Durban University of Technology (DUT) Alumni & ICT Student Network – Part of an academic and professional network in the IT field.

- Technical Proficiency: Hands-on experience with Microsoft Office Suites, Active Directory, SCCM, SAP GUI, networking protocols, and enterprise IT support systems.

- Certifications: Cisco Introduction to Cybersecurity, Introduction to Packet Tracer, Communication Networks, and Project Management.

- Projects: Developed web and mobile applications using Flask, Java, and C#; built a secure login system with encryption; implemented AI-powered features in academic projects.

- Self-Learning & Development: Continuously improving skills through online platforms like Coursera, Microsoft Learn, and Cisco Networking Academy.

- Problem-Solving Mindset: Strong analytical and troubleshooting skills in IT infrastructure, cybersecurity, and software development.

- Commitment to Excellence: Passionate about IT service delivery, user support, and digital transformation in healthcare.

Professional Profiles:

🔗 LinkedIn: [https://www.linkedin.com/in/sibusisiwe-dlamini-5a359028b?trk=contact-info] – Showcasing IT expertise, certifications, and achievements.

🔗 GitHub: [https://github.com/SiweTechSavvy18] – Hosting projects in software development, cybersecurity, and IT automation.

🔗 Portfolio Website: [ https://siwetechsavvy18.github.io/Sibusisiwe-Portfolio-Projects/] – A collection of projects, certifications, and IT solutions that demonstrate hands-on experience and technical skills.

Cisco Introduction to Cybersecurity – Cisco Networking Academy