Shonelle Rajkumar
Administration
Cape Town South Africa
Summary
Dynamic Administration Clerk at Azzurri Manufacturing, recognized for enhancing data entry accuracy and improving customer satisfaction through effective communication. Proficient in document management and adept at scheduling, I streamlined office procedures, ensuring compliance and efficiency while maintaining confidentiality. A reliable resource for colleagues, I excel in interpersonal relations and administrative support.
Overview
3
3
years of professional experience
Work History
Administration Clerk
Azzurri Manufacturing
01.2023 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Scheduled appointments and managed calendars for staff members.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Education
High School Diploma -
Richards Bay Secondary School
Skills
Data entry proficiency
Appointment scheduling
Document control
Information processing
Telephone etiquette
Interpersonal and written communication
File organization
Proficient in software
Paperwork and documentation
Data entry
Customer communication
Word processing
Document scanning
Ordering of supplies
Spreadsheet creation
Document management
Telephone reception
Scheduling appointments
Travel arrangements
Timeline
Administration Clerk
Azzurri Manufacturing
01.2023 - Current
High School Diploma -
Richards Bay Secondary School