Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sibongile Kelebogile Mthethwa

Sibongile Kelebogile Mthethwa

Edenburg, Sandton

Summary

Detail-oriented Administration Clerk skilled in managing office operations and providing comprehensive administrative support. Streamlines document processes and maintains accurate record-keeping to enhance departmental efficiency. Delivers exceptional customer service by effectively managing client communications and inquiries. Dedicated professional with a strong foundation in customer service and reception duties. Engages with clients and visitors to ensure positive experiences while addressing their needs promptly. Implements organisational improvements to maintain a welcoming environment and support office functionality. Motivated professional demonstrating strengths in communication and administrative support. Adapts to diverse environments through strong organisational skills and problem-solving abilities. Committed to contributing positively to team dynamics and enhancing operational effectiveness. Organised Administration Clerk with strong skills in managing office operations and handling administrative tasks. Skilled in scheduling, data entry, and maintaining records, ensuring smooth and efficient workflow. Proven ability to support team members and provide excellent customer service, contributing to a productive work environment. Bringing valuable organisational and communication abilities to enhance office efficiency and productivity. Administrative professional with experience in managing office tasks, handling correspondence, and maintaining records. Skilled in using office software, coordinating schedules, and supporting team activities. Strong organisational abilities and commitment to ensuring smooth office operations. Experienced in handling administrative tasks with precision and speed. Thrives in fast-paced environments, ensuring smooth operations and seamless communication. Strong organisational skills and knack for problem-solving make for reliable support in any office setting.

Overview

4
4
Languages
19
19
years of professional experience

Work History

Administration Clerk

Behati Management solutions
Melrose
03.2024 - 08.2026
  • Managed daily office operations and administrative support for the department to maintain efficiency.
  • Managed client communications by answering phones and corresponding through email.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Provided customer service by addressing queries and offering assistance to visitors.
  • Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
  • Updated and managed database systems to ensure accurate record-keeping.
  • Processed invoices, expense reports, and payments to support financial administration tasks.
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Responded to incoming requests for information or forwarded to the appropriate individual.
  • Sorted and delivered incoming mail and parcels to appropriate recipients.
  • Scanned new documentation into system and classified data using standard codes.
  • Facilitated equitable access to office facilities, resources, and supplies for all staff.
  • Protected sensitive data by meticulously adhering to established confidentiality procedures.

Customer Service/Receptonst

Compu-ticket
Greenside
06.2016 - 09.2023
  • Welcomed visitors at the front desk, providing immediate assistance and directing them to appropriate contacts.
  • Supported guests with immediate, knowledgeable assistance for diverse needs.
  • Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
  • Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
  • Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Captured and processed client information, entering data into online systems for wider company use.
  • Conducted financial transactions, including handling cash and processing credit card payments, with accuracy.
  • Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
  • Carried out basic day-to-day administrative tasks to support staff needs.
  • Handled mail and deliveries, distributing correspondences promptly to staff and managing outgoing post.
  • Welcomed guests and clients in friendly, positive manner.

Sales/Receptionist

Easy home loans
Sunninghill
03.2013 - 11.2015
  • Engaged with customers to better understand needs and deliver excellent service.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Welcomed guests and clients in friendly, positive manner.
  • Greeted visitors warmly, providing a professional first impression of the organization.
  • Met incoming customers with professional a professional approach and provided friendly, knowledgeable assistance.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Carried out basic day-to-day administrative tasks to support staff needs.

Customer Service Representative/Receptonst

RCI
Sunninghill
01.2008 - 04.2012
  • Resolved customer service enquiries efficiently, enhancing overall satisfaction.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Guided customers through product-related questions, feedback, and complaints, ensuring a positive experience.
  • Responded to and directed incoming calls to appropriate staff members, ensuring efficient communication. to relevant staff members using multi-line telephone system.
  • Managed incoming telephone calls efficiently, ensuring messages were accurately taken, taking accurate messages and relaying to personnel to support timely communication.
  • Welcomed guests and clients at reception, creating a friendly atmosphere, fostering a welcoming environment.

Education

Marketing Management N5

Park town College
Johannesburg, GP
01-2004

Skills

  • Customer service
  • Data entry
  • Microsoft Excel
  • Office administration
  • Record keeping
  • Communication management
  • Problem solving
  • Time management
  • Client relationship management
  • Confidentiality adherence
  • Document organization
  • Database management
  • Organisational skills
  • Strong communication
  • Office record management
  • Administrative support excellence
  • Office coordination
  • Time management proficiency
  • Filing systems knowledge
  • Document management
  • Attention to Detail
  • Mail handling
  • Typing speed and accuracy
  • Data entry proficiency
  • MS Office Suite
  • Customer service experience
  • Email handling efficiency
  • Reception

Languages

Afrikaans
Intermediate
B1
Tswana
Proficient
C2
English
Proficient
C2
Zulu
Intermediate
B1

Timeline

Administration Clerk

Behati Management solutions
03.2024 - 08.2026

Customer Service/Receptonst

Compu-ticket
06.2016 - 09.2023

Sales/Receptionist

Easy home loans
03.2013 - 11.2015

Customer Service Representative/Receptonst

RCI
01.2008 - 04.2012

Marketing Management N5

Park town College
Sibongile Kelebogile Mthethwa