DORCUS TSHELOANE
RUSTENBURG
Summary
Manages daily office administration, telephone handling, mail distribution, and document control to keep departments organised and responsive. Supports senior staff with scheduling, correspondence, data entry, and records management while maintaining accuracy and confidentiality. Delivers dependable customer service and clear communication across internal and external contacts.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Administration Clerk
SHERIFF BAFOKENG LOWER COURT
RUSTENBURG
06.2015 - Current
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Managed client communications by answering phones and corresponding through email.
- Provided customer service by addressing queries and offering assistance to visitors.
- Facilitated internal and external communication by managing email and postal correspondence.
- Handled confidential documents with discretion to protect sensitive information.
- Sorted physical and digital information and sent to the correct locations or personnel.
- Received, routed and distributed incoming mail and parcels.
- Monitored office supplies inventory and ordered materials to avoid operational disruptions.
- Scheduled appointments and managed calendars for senior staff to optimise time management.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Scanned new documentation into the system and classified data using standard codes.
- Responded to incoming requests for information or forwarded to the appropriate individual.
- Communicated ideas clearly across multiple channels to assist staff.
- Participated in training sessions and workshops to enhance personal and professional development.
- Supported office operations by taking on ad-hoc clerical duties.
- Opened financial statements, input transactions and reconciled accounts.
- Monitored office inventory and supplies, promptly ordering low stock items on [System].
- Liaised with vendors and service providers to maintain office equipment and utilities.
CAHIER
EDCON
RUSTENBURG
01.2004 - 05.2014
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Trained new staff on cashiering procedures and customer service excellence.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Processed refunds and exchanges at customer service desk.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Engaged with customers to gather feedback, contributing to improvements in service delivery.
- Consulted with customers to help with purchasing decisions.
- Assisted customers with product location and provided detailed information on store promotions.
- Packed purchased items properly to prevent damage to delicate products.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Supported sales floor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Utilised point-of-sale system efficiently, minimising errors and speeding up transaction time.
Education
B ADMIN - ADMINISTRATION
NORTH WEST UNIVERSITY
MAFIKENG01-1999
Skills
- Administrative support
- Data entry
- Records management
- Confidentiality compliance
- Accounts reconciliation
- Cash handling
- Financial recording
- Office supply management
- Document control expertise
- Database management
- Microsoft Outlook
- Photocopier operation
- Reception management
- Mail handling
- Customer service
- Customer service experience
- Client communication
- Strong communication
- Organisational skills
- Office liaison
- Typing speed and accuracy
- Data entry speed
- Accounts management
- Office supply management
- Document control expertise
- Office stock management
- Accounts management
Languages
Tswana
First Language
English
Intermediate
B1
Afrikaans
Elementary
A2
Hobbies and interests
- I like reading books, watching movies and enjoy travelling.
References
- Elvy Monareng ( 0145657216)/ (0742177799)
- Portia Mokwatjibi (0105938519)
Timeline
Administration Clerk
SHERIFF BAFOKENG LOWER COURT
06.2015 - Current
CAHIER
EDCON
01.2004 - 05.2014
B ADMIN - ADMINISTRATION
NORTH WEST UNIVERSITY