Shiela Ivy Tshazibani
Debtor Clerk
Cape Town
Summary
Dynamic Debtors Clerk at CURRO HOLDINGS with proven negotiation skills and a strong focus on customer satisfaction. Successfully exceeded monthly collection targets while maintaining professional relationships. Proficient in debt management systems and adept at problem-solving, ensuring effective communication and organizational excellence in all interactions.
Overview
14
14
years of professional experience
Work History
Debtors Clerk
CURRO HOLDINGS
Cape Town
02.2021 - Current
- To negotiate on overdue school fees account, early stage & late stage (30 days +) soft collections.
- Ensure commitment to pay (CTP) are captured on the system as arranged.
- Always deliver consistency in a professional manner.
- Handle each call promptly and in the correct manner.
- Advice account holders of consequences of nonpayment is made or being defaulted in early stage of the account.
- Educate the account holders, the state of the account and the state to avoid being handed over to External Debt Collectors (EDC).
- Make usage of Debt Management system such as Collect Smart, Synergy 2.0.
- Ensure that all calls are being tagged on software system such Smart tap 360.
- ·To collect and exceed our monthly targets.
- To follow up on broken commitment to pay (CTP) reason not paying the account.
- Makes notes and per arrangement on Collect Smart (Debt Management System)
- Retract accounts from the External Debt Collectors and sent it to the relevant school.
- By assisting account holders and forward proof payments and related queries to the school or supervisor for allocation on the account of the account holder.
- Make use of credit check to get relevant contact details of account holders and follow up on any new information on the system.
- Submitted all relevant information of account holders to Credit Bureau for listing.
- Always ensure to adhere to the protocols when dealing with account holders.
- Ensure that all statuses of accounts are being maintain.
- Follow up on pre-delinquent accounts, too maintain a relationship with account holders.
- Ensure always that assertiveness is being shown while speaking to account holders.
- Make use of Pastel Evolution, only accession usage for statement view for reasoning why account holder is disputing the balance and the reasoning for it.
- ·Do follow ups and sent account holders, friendly reminder SMS’s through Synergy 2.0 and Ozow for payments.
- Make use of relevant communication software such as Microsoft Teams and Skype for business.
- Handed over inactive and active accounts to the External Debt Collector (EDC).
- Monthly follow up on Performance Improvement Process (PIP).
- Monitor Collector Performance via cdc reports, administrated by team leader.
- Assist in training new staff on how to manage and work the Debt Management System (Collect Smart, Smart tap 360 & Synergy 2.0)
Debt Collector (Call Centre Agent)
Anthony Richarda & Associate (ARA)
Cape Town, South Africa
12.2016 - 12.2017
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Salesperson
Street Fever
Cape Town, South Africa
11.2014 - 01.2016
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Making the correct suggestions when attending customers needs.
- Replenish of stock on the shelves.
- Attain and keeping records of all documents.
- · Always keep the store clean and ensure preventing of theft does not take place.
Assistant Teacher
Bambanani Daycare
Worcester, South Africa
10.2011 - 12.2013
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Education
Certificate Computer Literacy
SiluloUluthoTechnologies
Cape Town, South Africa07-2020
Certificate Business Administration Services
SiluloUluthoTechnologies
Cape Town, South Africa12.2020
NCV Business Management Level 4
College of Cape Town City Campus
Cape Town, South Africa12.2016
Higher Certificate in Business Management Level5
IQ Accademy
Online12.2025
Skills
Administrative tasks
Telephone etiquette
Customer satisfaction
Processing mail
Relationship building
Prioritization
Verbal and writing communication
Confidentiality
Microsoft office
Time management
Multitasking Abilities
Teamwork and collaboration
Problem-solving
Excellent communication
Self motivation
Organizational skills
Timeline
Debtors Clerk
CURRO HOLDINGS
02.2021 - Current
Debt Collector (Call Centre Agent)
Anthony Richarda & Associate (ARA)
12.2016 - 12.2017
Salesperson
Street Fever
11.2014 - 01.2016
Assistant Teacher
Bambanani Daycare
10.2011 - 12.2013
Certificate Business Administration Services
SiluloUluthoTechnologies
NCV Business Management Level 4
College of Cape Town City Campus
Higher Certificate in Business Management Level5
IQ Accademy
Certificate Computer Literacy
SiluloUluthoTechnologies