Shenall Israel

• Conducted institutional audits, performed root-cause analysis and documented corrective actions to resolve complications.
• Established and updated QA processes and metrics in line with industry best practices and project goals.
• Supported development of materials, aids and curriculum to direct staff in procedures and operations.
• Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
• Enforced compliance with external and internal regulations related to quality and operational activities.
• Created requirements for milestones and monitored completion of tasks for QA team.
• Performed internal audits to maintain operating procedure and regulatory standards compliance.
• Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
• Created Policies according to Council on Higher Education Accreditation Criteria and South African Qualifications Registration Criteria
• Evaluated the assessment processes, produced and delivered reports, and identified assessment sector improvement activities.
• Chaired the Programme and Re-accreditation Committee
• Communicated and liaised with internal stakeholders guiding them in the interpretation and application of policies and related processes
• Spearheaded the planning and logistics for Internal Institutional Audits and CHE Institutional Audits.
• Led the development of quality assurance, assessment, learning and teaching as well as programme specific procedures across the institution and operational departments where applicable.
• Maintained and enhanced quality standards and procedures and inform faculty and management of quality issues and solutions.
• Developed the RPL process and systems, collated the RPL Toolkit and Guideline document which contains the Criteria for the Portfolio of Evidence.

• Provided leadership on institutional research and product planning, compliance, registration, accreditation and integrated quality assurance.
• Promoted integrated quality assurance and enhancement for the College.
• Formulated and ensured implementation of an institutional plan informed by business needs and compliant with regulation
• Monitored and reviewed all policy and processes for optimal service delivery, and is accountable for all submissions to the CHE ensuring regulatory compliance regarding registration and accreditation of each programme.
• Formulated Standard Operating Procedures, established
  committees with terms of reference.
• In line with the HEQC Online application, populated the annexures accompanying the application form such Teaching and Learning, Internal Quality Assurance, Assessment Strategy. Staffing, Learning Management System, Management of Information System, Postgraduate Programme
• Monitored and evaluated quality standards and implemented interventions to ensure regulatory compliance
• Monitored and evaluated programme review cycle for compliance
• Formulated and managed all accreditation and re-accreditation submissions and associated documentary evidence
• Monitored and provided advice on new product development and accreditation
• Formulated three-year new programme road map by ensuring new product is designed and submitted for accreditation ensuring business requirements for product is met
• Developed processes of programme design, development and review and improved and training provided to academics where required
• Managed the process to ensure collaboration in creation of research material
• Formulated and maintained accurate risk register and intervention plans to mitigate risks Integrate quality assurance
• Ensured annual student rates are determined and interventions are implemented to improve student completion rates per programme
• Formulated academic governance structure remit
• Formulated and published the annual calendar of academic committee governance meetings
• Addressed all the concerns raised by the Council on Higher Education, I had to construct an Improvement Plan to outline to the CHE how the institution is going to rectify the concerns raised.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Spearheaded innovative approaches to resource allocation and strategic planning.

• Developed operational programmes for capacity building workshops for staff.
• Provided Directorate induction and orientation of new staff

• Created, designed, and delivered employee training plans

• Assessed training needs and developed an individually tailored program

• Provided high quality advice on NQF processes
• Provided relevant inputs for Senior Management in support of engagements with partners and stakeholders
• Represented SAQA/the Directorate on Committees, panels and External fora as requested.
• Developed qualifications and accreditation frameworks for accreditation at QCTO and CHE and registration on the NQF.
• Monitored and assessed the performance of the public and private higher education sectors in relation to the national government's statutory responsibilities and plans, transformation imperatives, and resource allocation, as outlined in the SAQA's strategy and operational plan.
• Developed and implemented effective policies and regulatory frameworks to ensure good governance, management practices, and meaningful transformation, and the application of monitoring systems to identify problems and enable pro-active support and intervention where necessary.
• Enhanced teaching, learning, research, and university capacities.
• Established a comprehensive national teacher education and development system that produces lecturers, teachers, and education practitioners in accordance with national and provincial demands.

Managed and consolidated directorate responses to draft policies as required.
• Identified policies for review and initiated review processes
• Supported the work of other Directorates where appropriate, in policy development
• Developed and managed policy development, provide support, research imperatives to the institutions in higher education.

Allocated and quality assured QCTO and CHE qualifications
• Reviewed evaluation reports
• Managed the process of the evaluation of qualifications

Presented and advocated qualifications to Q&S committee (a sub-committee of the Board)

• Monitored and managed consumables and recurrent spending
• Established, maintained and improved Standard Operating Procedures, and guideline for the registration of Qualifications
• Developed the operational plan against the Annual Plan
• Manged the Quality Assurance and Verification of Learner Achievements on the National Learner Records Database
• Provided guidance to QCTO on the development of Qualifications
• Managed staff leave against workflow
• Provided input to the Directorate’s reports and plans.
• Managed the budget of the Unit.
• Conducted performance reviews of subordinates in accordance with policies and procedures and ensured corrective actions where necessary

• Taught Gr. 8 – 12 Geography;
• Taught Gr. 8 – 9 Human and Social Sciences;
• Taught Grade 10-12s Travel and Tourism;
• Taught Grade 10-12 English Home Language;
• Identified aims in consultation with subject educators;
• Established departmental aims and objectives in accordance with the school’s overall aims with emphasis on equal opportunities and multi - cultural education;
• Upheld standards and agreed policies;
• Prepared and made available adequate schemes of work to departmental educators;
• Was responsible of standard of work in the subjects. This includes ensuring and monitoring the proper planning, preparation, teaching and assessment of work in an agreed departmental policy;
• Provided regular feedback on quality of work;
• Was responsible for departmental budget and ordering and issuing of departmental stock;
• Worked on the SMT (School Management Team) to plan and implement changes;
• Mentored, motivated, supported and developed members of the department holistically;
• Resolved conflict between educators;
• Maintained communication systems;
• Deployed resources effectively;
• Ensured proper and effective use of time;
• Provided strategic leadership and guidance given to educators in the department;
• Ensured the overall management of the Educators and Learners including the planning, budgeting and delivery of all activities;
• Identified and conceptualised education policy problems and found
• Initiated and managed large-scale projects leading from the design, implementation and maintenance of databases, and the production of knowledge about the size, shape and quality of pre-tertiary education at the school;
• Coordinated the GDE annual survey of the school;
• Designed, measured and reported on educational indicators that needed attention;
• Engaged in high level data analysis to support decision-makers at all levels;
• Liaised on a daily basis with parents and learners to ensure the smooth functioning of the child’s overall achievements;
• Attended strategic meetings on behalf of the Headmaster and
• Provided administrative assistance to the Head of the school.