Cruz Pedro

• Answered queries from customers and responded by referring to product trends in today's marketplace
• Efficiently handled customer service calls daily
• Provided customers with product and service information
• Handled website inquiries daily and converted those inquiries into returning customers/sales
• Cold calling 30-80 calls per day
• Sales target for enrolments
• School presentation (South Africa, Namibia and Zimbabwe)
• File/records maintenance
• Client-focused
• Quick learner
• Cold Calling
• Sales.
• Conducted thorough market research and analysis, providing valuable insights for client decision making.
• Established trusted partnerships with key industry influencers, expanding company's network of resources and contacts.
• Managed client relationships through regular check-ins and updates on project progress

• Answered queries from customers and responded by referring to product trends in today's marketplace
• Provided customers with product and service information
• Handled website inquiries daily and converted those inquiries into returning customers/sales
• Cold calling 30-80 calls per day
• Sales target for enrolments
• Team management.
• Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
• Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.

• Completed daily reports for incidents, safety violations, repair requirements for equipment, incidents of property damage and/or theft, unauthorized persons within area, and any unusual events
• Produced communication strategies to meet client's KPIs
• Responsible for monitoring various company databases to ensure accuracy of inventory
• As needed, arranged for and/or conducted onsite training for employees
• Produced communication strategies to meet client's KPIs.
• Collaborated with management to develop innovative marketing campaigns that boosted product visibility
• Managed daily tasks and responsibilities of sales team, ensuring optimal productivity and efficiency

• Used fitness assessments, such as body fat measurements, blood pressure, and treadmill stress tests
• Attended every training session on time and ready to learn
• Set up equipment for older participants in weight loss programs and gave detailed instructions on safe and proper use of various pieces of equipment
• Successfully achieved facility goals, revenue goals, and increased retention rate of members
• Provided counseling to clients regarding what to eat to have proper nutrition and how to create good exercise habits
• Assisted clients in attaining their personal fitness goals by creating new routines or modifying existing routines that avoided injuries and maximized their effort in performing exercises.
• Successfully sold personal training packages totaling $ 2000 in sales

Supervised clients while they performed exercises and provided instruction and assistance to avoid injuries

• Monitored class size and class attendance and used testing to gauge effectiveness of lessons
• Made sure all weights were re-racked properly and safely to keep club clean and organized
• Counted class attendance after each class
• As needed, arranged for and/or conducted onsite training for employees
• Met company goals for minimum monthly revenue, service, and customer satisfaction.
• Successfully sold personal training packages totaling $ 2000 in sales.