Boitumelo Mthethwa

 Responsible for selling all IMM Graduate School higher education programmes
 Assisting students with course information and general queries
 Maintain and update CRM database
 Create and adhere to sales processes and procedures, designed to increase
conversion rates and student registration experience
 The ability to close sales opportunities
 Demonstrates advanced product knowledge
 Contacting potential customers via telephone and email. Adheres to follow up processes and procedures
 Meets with clients, both in and out of the office
 Working towards KPI’s and achieving targets
 Identifying opportunities for new business within the market
 Paying attention to competitors and their activities within the industry
 Building long-term relationships with new and existing customers
 Ensuring that all administration is up to date and is in line with compliance

• Handled customer queries focused on first-call resolution.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Built positive customer rapport through friendly, professional communication.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Made 150+ outbound calls to businesses and individuals daily.
• Cold calling and negotiating deals in order to close sales

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Worked energetically to maintain efficient operations during peak trading hours.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Assisted customers in locating specific items to boost satisfaction.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Maintained knowledge of products and features to provide recommendations to customers.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.