Hi, I’m
RAPHOLO THILIVHALI MARLENE
Tembisa
Summary
A dedicated and hardworking individual with 10 years of experience in customer service, retail, warehouse operations, and branding coordination. Proven ability to work under pressure while delivering exceptional results. Adapt maintaining a high level of professionalism and integrity while working both independently and within a team. Known for excellent communication, problem-solving skills, and an ability to efficiently manage various tasks. Passionate about providing top-tier customer service and contribution positive and productive work environment
Overview
8
years of professional experience
Work History
Regensys Business School
Student Advisor
06.2025
Job overview
- Academic and career guidance
- Goal setting
- Registration and scheduling
- Student support
- Record keeping
- Collaboration & communication
- Presentation & workshops
- Policy and procedures
Kevro Trading Pty
Branding Coordinator
06.2024
Job overview
- Plan & organize production schedules, ensuring that deadlines are met for all tasks
- Coordinate the timely delivery of equipment and materials support production operations
- Ensure compliance with health and safety regulations within the branding department
- Manage inventory levels to ensure that the required stock is available and on the floor in time & efficiently
- Communicate with clients to ensure smooth production process and address any concerns or adjustment needed.
Kevro Trading Pty
Customer Care
05.2017
Job overview
- Greet walk in customers and assist them in selecting products
- Demonstrate product features and offer advice on customer needs
- Merchandise and display products in a visually appealing manner within the showroom
- Organize seasonal products samples to ensure they are presented attractively
- Assist in dispatching orders and managing showroom inventory
Kevro Trading Pty
Warehouse Picker , Packer Double checker
04.2016 - 10.2016
Job overview
- Picked and packed products according to order specifications
- Double checked packed orders to ensure accuracy and quality
- Assisted in stock organization & inventory management
- Reported discrepancies in order or inventory levels
- Contributed to maintaining a safe and clean working environment
- Worked closely with supervision to meet daily operational goals
Checkers Hyper
Cashier
01.2012 - 01.2014
Job overview
- Managed cash transactions efficiently and accuracy
- Provided exceptional customer service handled inquiries professionally
- Assisted in the training of new checkout counter
- Processed returns and exchanges as per company policies
CB Stores
Store Attendant
01.2009 - 01.2014
Job overview
- Operated the cashier register and handled cash transactions
- Received and stocked products as per company guidelines
- Assisted with stock products as per company guidelines
- Managed stock pricing and labeling.
Kevro Trading Pty
Branding(Embroidery)
04.2012
Job overview
- Conducted quality inspections of embroidery products to ensure they met company standards
- Managed replacements orders for defective or damaged items
- Communicated with customers to resolve quality related issues
- Maintained accurate records of returns and replacements
- Collaborated with the production team to streamline order processing
- Ensured efficient workflow in the embroidery department
Education
Vine College
Information technology Certificate from MS Word 2008, MS Excell, Internet Explorer, Inbound & Outbound Ema
Eqinisweni Secondary School
Grade 12
Skills
Customer service
Cash handling
Stock management
Sales & merchandising
Product demonstration
Conflict resolution
Data entry
Time management
Problema solving
Inventory management
Microsoft officeMS Word,MS Excel
Email communication
Attention to detail
Ability to work under pressure
Team colaboration
Branding & production coordination
PPP Management
Health & safety compliance
References
- Clement, Mashaba, Manager, 0113626295, 072 723 1658, CB Stores
- Ntombifuthi, Khanyile, Supervisor, 0723299693, 0115656900, Chekers Hyper
- Lubabalo, Domaney, Supervisor, 0114597055, 0639951816, Kevro Trading Pty
- Chandre, Van Vyl, QC Supervisor, 011 459 8817, 078 8119009, Kevro Trading Pty
- Mokgadi, Ramapholo, QC Supervisor, 011 457 8817, 078 8119009, Kevro Trading Pty
- Tebogo, Modisa, Manager, 011 457 8700, 065 965 7210, Branding Manager
- Mokgadi, Maatlo, Telesales Team leader, 011 669 5279, 081 700 3924, CB Stores
Timeline
Warehouse Picker , Packer Double checker
Kevro Trading Pty
04.2016 - 10.2016
Cashier
Checkers Hyper
01.2012 - 01.2014
Store Attendant
CB Stores
01.2009 - 01.2014
Student Advisor
Regensys Business School
06.2025
Branding Coordinator
Kevro Trading Pty
06.2024
Customer Care
Kevro Trading Pty
05.2017
Branding(Embroidery)
Kevro Trading Pty
04.2012
Vine College
Information technology Certificate from MS Word 2008, MS Excell, Internet Explorer, Inbound & Outbound Ema
Eqinisweni Secondary School
Grade 12