Sedzani Tshoteli
Roodepoort,Gauteng
Summary
Dedicated and hardworking professional with a strong background in confidential correspondence, customer relations, and corporate administration. Proven ability to improve processes, protect sensitive data, and plan efficient workflows. Committed to delivering high-quality results under pressure while maintaining excellent communication and loyalty.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Branch Admin Officer
Ampath Trust
Olive dale, South Africa
01.2023 - Current
- Coordinated daily administrative tasks ensuring seamless branch operations.
- Assisted in preparation of reports and documentation for compliance purposes.
- Maintained accurate records of client interactions and service requests.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Managed queries in person, by phone and via email with exceptional customer care.
Inbound call centre agent
Bytes Peoples Solutions
Randburg, Gauteng
08.2009 - 02.2020
- Assisted customers by providing accurate information regarding products and services.
- Resolved customer complaints efficiently, ensuring a positive experience for all callers.
- Documented call details and customer interactions in internal systems for future reference.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Participated in training sessions to enhance skills and improve service quality.
- Managed high-volume calls with professionalism and patience.
- Enhanced customer satisfaction by promptly answering inbound calls.
- Handled customer queries focused on first-call resolution.
Education
Diploma of Higher Education - Ms Excel (L1,2),Life Skills,Windos XP,Intro to PC,Practical Bookkeeping(L1,L2),
Boston City Campus
Braamfontein Gauteng 02.2005 - 11.2005
Grade 12 - Venda,Afrikaans,English,Accounting,Economics,Business Economics,Mathematics
Thasululo Learning Centre
Thohoyandou, Limpopo 01.2004 - 11.2004
Skills
I am a handworker, loyal person and willing to work under pressure and communicate well
- Confidential correspondence
- Customer relations
- Process Improvement
- Corporate administration
- Sensitive data protection
- Workflow planning
Languages
English
Fluent
Custom
References:
Bytes People solutions
Position:Supoervisor Boitumelo Mosimane
Contact No: 0736170029
Boston City Campus
Principal-Denise Stipples
Tel:011 339 2153
Ampath Laboratory Olive dale
Manager Needha Athmaran
Tel:011 704 9606
Timeline
Branch Admin Officer
Ampath Trust
01.2023 - Current
Inbound call centre agent
Bytes Peoples Solutions
08.2009 - 02.2020
Diploma of Higher Education - Ms Excel (L1,2),Life Skills,Windos XP,Intro to PC,Practical Bookkeeping(L1,L2),
Boston City Campus
02.2005 - 11.2005
Grade 12 - Venda,Afrikaans,English,Accounting,Economics,Business Economics,Mathematics
Thasululo Learning Centre
01.2004 - 11.2004