Rejoice Maboko

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
• Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
• Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
• Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
• Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
• Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
• Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
• Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.

• Handling of Administrative duties
• Handling Customer queries telephonically
• Making and receiving of calls
• Liaise with clients to obtain information on buying of points
• Minimize clients complaints
• Deal with day to day enquiries regarding their sales
• Perform adhoc duties as and when required by management
• Follow queries until finalized
• Confirm and update clients contact information
• Professionally treat clients in accordance with the company standard
• Liaise with internal and external clients
• Making/receiving of telephone calls
• Writing of monthly report
• Supervising of nurses to make sure procedures are done as per SOP

• Key performance areas
• Collection of blood and non blood contents from patient

• Key Performance area
• Provide holistic, evidence-based nursing care to critically ill patients.

Perform accurate assessments, monitor vital signs, and identify early signs of deterioration.

Administer and manage medications, infusions, and advanced therapies safely.

Maintain infection prevention and control practices.

2. Critical Thinking & Decision-Making

Respond effectively to emergencies and rapidly changing patient conditions.

Prioritize care based on acuity.

Collaborate with the multidisciplinary team to optimize patient outcome