Hi, I’m
Ronisha Steenberg
Cape Town
Summary
I am results-oriented CRM trainer with experience in creating and managing web systems. A team player with strong organizational skills. Adept at evaluating performance, identifying areas for improvement, and providing solutions meeting requirements.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
PSG financial services , Cape Town, western cape
CRM system trainer
2024.03 - Current (7 months)
Job overview
- Extensive knowledge on the the CRM system by keeping up to date with the system developments.
- Working alongside developers using interpersonal skills to liaise system problems and solutions.
- Provide face to face and online training to PSG offices on the CRM (myPractice) system functionality.
- Present and facilitate weekly webinar’s on the CRM functionality.
- Create blogs that keep users up to date on system development.
- Gained strong leadership skills by managing projects from start to finish.
PSG Financial Services
MyPractice Web Support
08.2022 - 03.2024
Job overview
- Monitored system performance to identify potential issues.
- Telephonic and email support for advisors on how the CRM system works.
- Manage user expectation by keeping up with the constant development of CRM system.
- Using a fast pace, high volume ticketing system per query.
- Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solutions to identify trends.
- Liaise between users and various departments to resolve problems or issues.
University Of The Western Cape
Tutor in Sociology Department
03.2021 - 07.2022
Job overview
- Facilitate competence and professional development.
- Assessed student learning to support course and program objectives.
- Assisted in constructing, implementing, evaluating, and revising curriculum periodically.
- Supported students with helpful study habits and exam strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Leveraged technology and visual aids to engage students and enhance learning.
University Of The Western Cape, Cape Town
Peer Facilitator
03.2021 - 03.2022
Job overview
- Provided leadership for program 1st year students, guiding day-to-day activities that encourage group work and ultimately integration.
- Assist students with academic issues, liaising between participants, families, and program executives about needs.
- Foster positive and supportive environments for the students.
- Planned and facilitated onboarding workshops in accordance with UWC curricula, employing varied methods to maximize attendance.
Voom Voom Vintage, Cape Town
Sales Assistant
09.2017 - 05.2020
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Gathered and prepared sales materials in preparation for sales meetings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
University of Western Cape , Cape Town, South Africa
Master of Science from Sociology
03.2023 - Current
University of Western Cape , Cape Town, South Africa
Bachelor of Arts from Sociology
03.2022 - 03.2023
University of Western Cape , Cape Town, South Africa
Bachelor of Arts from Linguistics
03.2018 - 03.2021
Skills
- Verbal and written communication
- Critical thinking
- Customer technical support
- Proficient in microsoft office
- Planning and organizing
- Interpersonal skills
- Customer Support
- Analytical Skills
Languages
English
Afrikaans
isiXhosa
Timeline
CRM system trainer
PSG financial services
2024.03 - Current (7 months)
University of Western Cape
Master of Science from Sociology
03.2023 - Current
MyPractice Web Support
PSG Financial Services
08.2022 - 03.2024
University of Western Cape
Bachelor of Arts from Sociology
03.2022 - 03.2023
Tutor in Sociology Department
University Of The Western Cape
03.2021 - 07.2022
Peer Facilitator
University Of The Western Cape
03.2021 - 03.2022
University of Western Cape
Bachelor of Arts from Linguistics
03.2018 - 03.2021
Sales Assistant
Voom Voom Vintage
09.2017 - 05.2020
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