Robert Storey
Pretoria
Summary
I have an extensive background in overseeing all facets of retail operations, from managing personnel and inventory to creating a customer-focused environment. I have a proven track record of driving sales and increasing profits, with a focus on customer service and satisfaction. I am also adept at utilizing data and analytics to make decisions that will improve profitability and customer satisfaction. As Director, I successfully manage a team of employees, overseeing the implementation of new technology, and implementing new hiring and training processes. I am well-versed in developing marketing strategies to increase revenue and brand awareness, and I am well-versed in assessing store performance and developing solutions to address issues. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise to improve customer relationships. Dynamic Director oversees every facet of production with decision-making skills.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Director
PICK n’ PAY
Benoni
1 2020 - Current
- Drafting business plans and strategies for sale and profit growth
- Achieved Sales growth of 26%
- Attending to weekly financial audits, apply cashflow forecasts, enforce expense controls to enhance Gross/Net Profit
- Regulate legal requirements in terms of legislative licences, OHS certification, food safety certification, Labour Law requirements and VAT compliance
- Securing trading terms and product costing with vendors
- Executing weekly marketing activities and marketing strategies, drafting monthly newsletters, newspaper advertisements and social media marketing content
- Establish different forms of disruptive marketing and construct new value-added services to enhance customer offering
- Cultivate positive customer relationships to build lucrative, long-term brand loyalty
- Initiate new market trends and products in the business
- Instituted online shopping, administered operational aspects of the online market
- Recruiting management and staff
- Conducting weekly performance appraisals and on-the-job training
- Negotiating with suppliers on trading terms and product costing
- Determining which products are to be featured in weekly promotions
- Drafting monthly newsletters, newspaper advertisements and social media content
- Implementing different forms of disruptive marketing
- Interacting with customers on social media platforms
- Implementing value-added services improving consumer offerings
- Introducing new market trends and products in the business
- Implementing online shopping, managing operational aspects of the online market
- Recruiting management and staff
- Conducting weekly performance appraisals and on-the-job training
- Arranging outreach community programs.
Director
PICK n’ PAY
Kempton Park
01.2018 - 01.2020
- Control all financial and operational aspect of operating unit
- Minimize shrinkage and boost net profit
- Advanced Customer Service and enlarged customer base
- Mentored and lead management and employee team
- Supervised store refurbishment
- Accelerated sales and profit growth
- Cut operating expenses by 8%
- Slashed store shrinkage
- Lead, motivated and inspired and efficient management team
- Strengthened employee and management relations
- Amplified customer relations.
Director
PICK n’ PAY
Johannesburg
01.2016 - 01.2018
- Increased stock availability and stock range
- Spearheaded Customer Courtesy program
- Enhanced Net Profit by 12%
- Executed all marketing campaigns
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity through intensive training
- Managing all customer service levels within various departments.
Regional Manager
PICK n’ PAY
Pretoria
01.2012 - 03.2016
- Coordinated financial and operational aspects for 10 operating units
- Analyzing and adjusting operating unit budgets in terms of sales, expenditure and profit margin
- Addressed poor sales performing stores and rectified trajectory
- Administered regional labour budgets and expense control
- Pioneered national rollout for Kronos Auto Staff Scheduling
- Chairing of Regional Meetings with the region’s store managers
- Facilitating Union meetings with management and shop stewards
- Conducting appeal hearings, grievance hearings, disciplinary hearings and represented the company at the CCMA for various cases
- Mentoring and Motivating store managers to achieve business goals
- Facilitating company training programs, customer service training and team building exercises with staff
- Recruiting, promoting and placement of management in various stores
- Conducting monthly performance appraisal with store managers
- Spearheaded new store openings and refurbishment projects in various stores.
Store Manager
PICK n’ PAY
Polokwane
01.2010 - 01.2012
- Overhauled merchandising categories to boost unit sales growth
- Profit Growth of 35%
- Galvanized the management and employees to improved overall customer service
- Enhanced Food Safety standards throughout the Fresh Foods departments.
Store Manager
PICK n’ PAY
Rustenburg
01.2008 - 01.2009
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity by 24% through intensive training
- Managing all customer service levels within various departments.
Store Manager
PICK n’ PAY
Pretoria
01.2007 - 12.2007
- Increased stock availability and stock range
- Spearheaded Customer Courtesy Survey
- Enhanced Net Profit by22%
- Executed all marketing campaigns.
Store Manager
PICK n’ PAY
Tzaneen
01.2006 - 12.2007
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity through intensive training
- Managing all customer service levels within various departments.
Store Manager
PICK n’ PAY
Pretoria
08.2005 - 02.2006
- Overhauled merchandising categories to boost unit sales growth
- Profit Growth of 35%
- Galvanized the management and employees to improved overall customer service
- Enhanced Food Safety standards throughout the Fresh Foods departments.
Assistant Store Manager
PICK n’ PAY
Rustenburg
01.2003 - 01.2005
- Control all financial and operational aspect of operating unit
- Minimize shrinkage and boost net profit
- Advanced Customer Service and enlarged customer base
- Mentored and lead management and employee team
- Supervised store refurbishment.
Trainee Receiving Manager
PICK n’ PAY
Rustenburg
01.2000 - 08.2005
- Receiving Manager, reduced stock loss by R 50 000
- Produce Manager, achieving 30% Net Profit
- Perishable Manager, achieving R 80 000 Mark up
- Floor Manager, managed approximately 57 employees
- Assistant Store Manager, achieved progress award
Education
MBA - Business Administration And Management
Henley Business School
Johannesburg, South Africa 08.2010 - 11.2016
Skills
Decision-making
Team leadership and coaching
Motivation
Organizational skills
Maximizing profitability
Marketing and Promotions
Customer Service
SAP, Legacy, BI operating Systems and Microsoft Office
Retail Sales Techniques
Retail Inventory Management
Retail Merchandise Quality Standards
Operations Management
Accomplishments
- Achieving online sales of between R780 000 and R900 000 per month, 2023
- Pick n’ Pay Outspan Bond paid in full, 2021
- Implementation of Online Shopping in Northmead achieving monthly sales of R240 000 per month, 2021
- Northmead Sales Growth of 26% and Net Profit of R1 243 000, 2020
- Outspan Sales Growth of 10% and Net Profit of R850 000, 2017
- Produced two best Store Managers of the Year Awards in Wierdapark & Irene Store, decreasing total labour expenses from 7.12% to 5.89% after the Auto Staff Scheduling rollout, 2012 & 2014
- Ten Year Loyal Service Award, 2011
- Best Regional store shrinkage control, 2010
- Attended World Business Forum, 2009
- Meeting requirements in Facilitating Adult Learning Event, 2008
- Store Manager of the Year, 2008
- Five years Loyal Service Award, 2005
- Progress Award for excelling in all operational aspects of the business, 2004
- Highest mark-up achieved in a six-month period R80 000, 2002
- Highest Gross Margin achieved in store history – 23.5%, 2001
- Service Excellence Certificate, 2000
Degreesandcertifications
- MBA (BUSINESS ADMINISTRATION), Henley Business School, 2016
- FACILITATING ADULT LEARNING EVENT, Pick n’ Pay Institute, 2006
- RETAIL MANAGEMENT, University of South Africa, 2004
- SERVICE EXCELLENCE, Pick n’ Pay Institute, 2000
- SENIOR CERTIFICATE (GRADE 12 MATRIC), Grenville High School, 1998
Personal Information
- Date of Birth: 09/27/79
- Driving License: Code B
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
References
- Luke Louw, (082) 880 0112, General Manager Pick n Pay Corporate
- Johan Van Zyl, (082) 787 4630, General Manager Pick n Pay Corporate
- Liza Labuschagne, (012) 361 5192, (082) 579 3595, Regional Finance Director Pick n Pay Corporate
Certification
Store Manager of the Year
Timeline
Director
PICK n’ PAY
01.2018 - 01.2020
Director
PICK n’ PAY
01.2016 - 01.2018
Regional Manager
PICK n’ PAY
01.2012 - 03.2016
MBA - Business Administration And Management
Henley Business School
08.2010 - 11.2016
Store Manager
PICK n’ PAY
01.2010 - 01.2012
Store Manager of the Year
03-2008
Store Manager
PICK n’ PAY
01.2008 - 01.2009
Store Manager
PICK n’ PAY
01.2007 - 12.2007
Store Manager
PICK n’ PAY
01.2006 - 12.2007
Store Manager
PICK n’ PAY
08.2005 - 02.2006
Assistant Store Manager
PICK n’ PAY
01.2003 - 01.2005
Trainee Receiving Manager
PICK n’ PAY
01.2000 - 08.2005
Director
PICK n’ PAY
1 2020 - Current
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementSoftware
SAP
Microsoft Office
Interests
Wild Life viewing
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Leaders don't create followers, they create more leaders
Tom Peters