Robert Storey
Pretoria
Summary
I have an extensive background in overseeing all facets of retail operations, from managing personnel and inventory to creating a customer-focused environment. I have a proven track record of driving sales and increasing profits, with a focus on customer service and satisfaction. I am also adept at utilizing data and analytics to make decisions that will improve profitability and customer satisfaction. As Director, I successfully manage a team of employees, overseeing the implementation of new technology, and implementing new hiring and training processes. I am well-versed in developing marketing strategies to increase revenue and brand awareness, and I am well-versed in assessing store performance and developing solutions to address issues. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise to improve customer relationships. Dynamic Director oversees every facet of production with decision-making skills.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Director
PICK n’ PAY
Benoni
1 2020 - Current
- Drafting business plans and strategies for sale and profit growth
- Achieved Sales growth of 26%
- Attending to weekly financial audits, apply cashflow forecasts, enforce expense controls to enhance Gross/Net Profit
- Regulate legal requirements in terms of legislative licences, OHS certification, food safety certification, Labour Law requirements and VAT compliance
- Securing trading terms and product costing with vendors
- Executing weekly marketing activities and marketing strategies, drafting monthly newsletters, newspaper advertisements and social media marketing content
- Establish different forms of disruptive marketing and construct new value-added services to enhance customer offering
- Cultivate positive customer relationships to build lucrative, long-term brand loyalty
- Initiate new market trends and products in the business
- Instituted online shopping, administered operational aspects of the online market
- Recruiting management and staff
- Conducting weekly performance appraisals and on-the-job training
- Negotiating with suppliers on trading terms and product costing
- Determining which products are to be featured in weekly promotions
- Drafting monthly newsletters, newspaper advertisements and social media content
- Implementing different forms of disruptive marketing
- Interacting with customers on social media platforms
- Implementing value-added services improving consumer offerings
- Introducing new market trends and products in the business
- Implementing online shopping, managing operational aspects of the online market
- Recruiting management and staff
- Conducting weekly performance appraisals and on-the-job training
- Arranging outreach community programs.
Director
PICK n’ PAY
Kempton Park
01.2018 - 01.2020
- Control all financial and operational aspect of operating unit
- Minimize shrinkage and boost net profit
- Advanced Customer Service and enlarged customer base
- Mentored and lead management and employee team
- Supervised store refurbishment
- Accelerated sales and profit growth
- Cut operating expenses by 8%
- Slashed store shrinkage
- Lead, motivated and inspired and efficient management team
- Strengthened employee and management relations
- Amplified customer relations.
Director
PICK n’ PAY
Johannesburg
01.2016 - 01.2018
- Increased stock availability and stock range
- Spearheaded Customer Courtesy program
- Enhanced Net Profit by 12%
- Executed all marketing campaigns
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity through intensive training
- Managing all customer service levels within various departments.
Regional Manager
PICK n’ PAY
Pretoria
01.2012 - 03.2016
- Coordinated financial and operational aspects for 10 operating units
- Analyzing and adjusting operating unit budgets in terms of sales, expenditure and profit margin
- Addressed poor sales performing stores and rectified trajectory
- Administered regional labour budgets and expense control
- Pioneered national rollout for Kronos Auto Staff Scheduling
- Chairing of Regional Meetings with the region’s store managers
- Facilitating Union meetings with management and shop stewards
- Conducting appeal hearings, grievance hearings, disciplinary hearings and represented the company at the CCMA for various cases
- Mentoring and Motivating store managers to achieve business goals
- Facilitating company training programs, customer service training and team building exercises with staff
- Recruiting, promoting and placement of management in various stores
- Conducting monthly performance appraisal with store managers
- Spearheaded new store openings and refurbishment projects in various stores.
Store Manager
PICK n’ PAY
Polokwane
01.2010 - 01.2012
- Overhauled merchandising categories to boost unit sales growth
- Profit Growth of 35%
- Galvanized the management and employees to improved overall customer service
- Enhanced Food Safety standards throughout the Fresh Foods departments.
Store Manager
PICK n’ PAY
Rustenburg
01.2008 - 01.2009
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity by 24% through intensive training
- Managing all customer service levels within various departments.
Store Manager
PICK n’ PAY
Pretoria
01.2007 - 12.2007
- Increased stock availability and stock range
- Spearheaded Customer Courtesy Survey
- Enhanced Net Profit by22%
- Executed all marketing campaigns.
Store Manager
PICK n’ PAY
Tzaneen
01.2006 - 12.2007
- Identified new wholesale markets to service
- Strategically optimized inventory to meet customer demands
- Increased employee productivity through intensive training
- Managing all customer service levels within various departments.
Store Manager
PICK n’ PAY
Pretoria
08.2005 - 02.2006
- Overhauled merchandising categories to boost unit sales growth
- Profit Growth of 35%
- Galvanized the management and employees to improved overall customer service
- Enhanced Food Safety standards throughout the Fresh Foods departments.
Assistant Store Manager
PICK n’ PAY
Rustenburg
01.2003 - 01.2005
- Control all financial and operational aspect of operating unit
- Minimize shrinkage and boost net profit
- Advanced Customer Service and enlarged customer base
- Mentored and lead management and employee team
- Supervised store refurbishment.
Trainee Receiving Manager
PICK n’ PAY
Rustenburg
01.2000 - 08.2005
- Receiving Manager, reduced stock loss by R 50 000
- Produce Manager, achieving 30% Net Profit
- Perishable Manager, achieving R 80 000 Mark up
- Floor Manager, managed approximately 57 employees
- Assistant Store Manager, achieved progress award
Education
MBA - Business Administration And Management
Henley Business School
Johannesburg, South Africa 08.2010 - 11.2016
Skills
Decision-making
Accomplishments
- Achieving online sales of between R780 000 and R900 000 per month, 2023
- Pick n’ Pay Outspan Bond paid in full, 2021
- Implementation of Online Shopping in Northmead achieving monthly sales of R240 000 per month, 2021
- Northmead Sales Growth of 26% and Net Profit of R1 243 000, 2020
- Outspan Sales Growth of 10% and Net Profit of R850 000, 2017
- Produced two best Store Managers of the Year Awards in Wierdapark & Irene Store, decreasing total labour expenses from 7.12% to 5.89% after the Auto Staff Scheduling rollout, 2012 & 2014
- Ten Year Loyal Service Award, 2011
- Best Regional store shrinkage control, 2010
- Attended World Business Forum, 2009
- Meeting requirements in Facilitating Adult Learning Event, 2008
- Store Manager of the Year, 2008
- Five years Loyal Service Award, 2005
- Progress Award for excelling in all operational aspects of the business, 2004
- Highest mark-up achieved in a six-month period R80 000, 2002
- Highest Gross Margin achieved in store history – 23.5%, 2001
- Service Excellence Certificate, 2000
Degreesandcertifications
- MBA (BUSINESS ADMINISTRATION), Henley Business School, 2016
- FACILITATING ADULT LEARNING EVENT, Pick n’ Pay Institute, 2006
- RETAIL MANAGEMENT, University of South Africa, 2004
- SERVICE EXCELLENCE, Pick n’ Pay Institute, 2000
- SENIOR CERTIFICATE (GRADE 12 MATRIC), Grenville High School, 1998
Personal Information
- Date of Birth: 09/27/79
- Driving License: Code B
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
References
- Luke Louw, (082) 880 0112, General Manager Pick n Pay Corporate
- Johan Van Zyl, (082) 787 4630, General Manager Pick n Pay Corporate
- Liza Labuschagne, (012) 361 5192, (082) 579 3595, Regional Finance Director Pick n Pay Corporate
Certification
Store Manager of the Year
Timeline
Director
PICK n’ PAY
01.2018 - 01.2020
Director
PICK n’ PAY
01.2016 - 01.2018
Regional Manager
PICK n’ PAY
01.2012 - 03.2016
MBA - Business Administration And Management
Henley Business School
08.2010 - 11.2016
Store Manager
PICK n’ PAY
01.2010 - 01.2012
Store Manager of the Year
03-2008
Store Manager
PICK n’ PAY
01.2008 - 01.2009
Store Manager
PICK n’ PAY
01.2007 - 12.2007
Store Manager
PICK n’ PAY
01.2006 - 12.2007
Store Manager
PICK n’ PAY
08.2005 - 02.2006
Assistant Store Manager
PICK n’ PAY
01.2003 - 01.2005
Trainee Receiving Manager
PICK n’ PAY
01.2000 - 08.2005
Director
PICK n’ PAY
1 2020 - Current
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementSoftware
SAP
Microsoft Office
Interests
Wild Life viewing
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Leaders don't create followers, they create more leaders
Tom Peters
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