Caryn Singo
Administrator
Pretoria
Summary
Dedicated healthcare administration professional with over 5 years' experience in reception, patient admissions, billing, and confirmations within hospital settings. Proven ability to lead reception operations, ensure compliance with hospital policies (including POPIA), and deliver exceptional patient and doctor service. Skilled in patient data management, authorisation processes, payment collection, and dispute resolution, with strong interpersonal and organisational skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Mediclinic (via MHR)
Pretoria
04.2020 - Current
- Manage patient and staff data entry, ensuring 100% accuracy and compliance with MHR policies and POPIA regulations.
- Coordinate with clients, doctors, and hospital staff to resolve queries promptly.
- Maintain organised digital and manual filing systems for fast retrieval and compliance audits.
- Prepare purchase requests and track procurement processes.
- Handle sensitive patient information with confidentiality and professionalism.
Reception Administrator
MHR
Pretoria
10.2018 - 03.2020
- Processed patient admissions and discharges in main and casualty reception areas.
- Scheduled theatre procedures and obtained medical aid authorisations.
- Performed billing, cash-ups, and payment collections, reducing outstanding accounts through proactive follow-ups.
- Assisted accounts department with rejected or unpaid claims.
- Directed incoming calls and managed patient enquiries to ensure excellent service delivery.
Education
National Diploma - Business Administration
Tshwane University of Technology (TUT)
Pretoria01.2025
National Certificate - Administrative Management
Tshwane University of Technology (TUT)
Pretoria01.2019
Skills
- Reception and Front Desk Management
- POPIA Compliance
- Healthcare Systems (AS400, adaptable to SAP ISH)
- Conflict Resolution & Client Engagement
- Medical Aid Authorisations & Follow-Ups
- Hospital Billing & Payment Processing
- Staff Coordination & Training
- Credit Control & GOP Management
- Patient Admissions & Discharges
- Reception and Front Desk Management
Certification
POPIA Compliance Training - Internal (Mediclinic)
References
- Leandra Van Deventer - Reception Supervisor ( Mediclinic )
- Martie De Beer - Administration Manager ( Mediclinic/ MHR )
Timeline
Administrative Assistant
Mediclinic (via MHR)
04.2020 - Current
Reception Administrator
MHR
10.2018 - 03.2020
National Diploma - Business Administration
Tshwane University of Technology (TUT)
National Certificate - Administrative Management
Tshwane University of Technology (TUT)
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