Dynamic Retail Store Manager with nearly 37 years of experience at Pick n Pay Retailers (28 years a store manager), excelling in business operations, security aspects of the business and customer service. Proven track record in financial management and team leadership, driving profitability and enhancing customer engagement. Skilled in inventory management and complaint resolution, fostering a high-performance culture.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
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Potchefstroom Receiving / Perish
Budgeting
Business Development Planning
Business Operation management
Business operations
Client engagement Management
Communication
Control self-assessment
Complaint handling and resolution
Customer Engagement
Customer Service
Customer service management
Employee Performance Evaluation
Employee training
Expenses
Expense Performance Evaluation
Financial Management
Financial Improvement management
Financial processing
Financial project Management
Food Safety and sanitation
General operation Management
Key performance Indicators
Health and safety awareness
Inventory management
Leadership
Management Trainings
Microsoft Excel
Microsoft office
Operations management
Payment handling
People Management
Point of sale System
Price Management
Profitability
Profit & Loss (P&L) management
Public Relations
Retail Maintenance
Retail Store Management
Risk management
Sales
Sales forecasting
Security Awareness
Store operations Management
Strategic objectives
Talent management
Team meeting & Management
Temperature control
Visual merchandising
Waterfall model
Workday Software
Work Performance