Relebogile Seetsi
Banker
Johannesburg
Summary
Driven and quality-oriented Universal Banker with a background in sales and service of banking products. Goal is to contribute to the productivity and effectiveness of the organization. A great team player and problem solver, thrives in fast-paced, challenging, and growth-oriented work environments. Proven ability to ensure effective understanding and implementation of procedures, standards, and communications. Excels at multitasking while consistently delivering excellent quality work.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Universal Banker
Standard Bank
Johannesburg
02.2016 - 09.2022
- Engaging with customers to understand what matters to customers,
- Using data to support the needs analysis process and deliver to customer demands,
- Identifying demand generation opportunities while conversing with customers and proactively up-sell/cross-sell products,
- Driving customer service to add value and contribute to the overall profitability of the branch,
- Participating in specific campaigns and marketing activities as required,
- Promoting the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels,
- Understanding the risks associated with the customer demand and adhering to all risk and compliance requirements when executing on demand,
- Managing the risks associated with new accounts and mandates by adhering to risk and compliance requirements,
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals,
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services,
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment,
- Attended regular retailer and distributor product and sales training events to consistently increase product knowledge.
Receptionist/ Sales Support Officer
Standard Bank
Johannrsburg
10.2013 - 02.2016
- Exercising quality control of documents needed by Operations Shared Services for processing,
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance,
- Interacting with the product operating system for the maintenance of management information,
- Confirmed appointments, communicated with clients, and updated client records,
- Providing full administrative support to ensure that exceptional service is delivered all the time,
- Kept reception area clean and neat to give visitors positive first impression,
- Boosted efficiency in daily operations through effective calendar management for the Sales team, scheduling appointments, meetings, and calls as needed,
- Responded to inquiries from customers seeking information,
- Answered central telephone system and directed calls accordingly,
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors,
- Managed multiple tasks and met time-sensitive deadlines.
Enquiries Clerk
Standard Bank
Johannesburg
09.2012 - 09.2013
- Assessing client service requirements and resolving accordingly,
- Generating sales leads,
- Building new relationships and maintaining existing customer relationships,
- Creating updates/amends and migrating customer profiles to the appropriate bank digital channels as per procedures,
- Attending to customer queries within set timelines and escalates those that cannot be resolved within the branch to relevant departments,
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics,
- Kept up-to-date with industry trends, attending workshops and training sessions as needed for continuous professional development,
- Streamlined inquiry response times by utilizing database tools to quickly access relevant information,
- Retained valuable clients through diligent follow-up on unresolved cases, ensuring timely resolution and satisfaction,
- Contributed to team success by sharing best practices and supporting colleagues in handling complex inquiries,
- Built strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
Teller
Standard Bank
Johannesburg
05.2010 - 08.2012
- Handling cash,
- Ensuring that cash is kept in a safe place,
- Processed customer transactions promptly, minimizing wait times,
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates,
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices,
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed,
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers,
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Higher Certificate - NQF Level 5 - Banking
Cornerstone Institute
Cape Town, South Africa 03.2018 - 04.2019
First Level Regulatory Examination: Representative - Finance
Financial Planning Institiute of Southern Africa
Johannesburg, South Africa 08.2017 - 08.2017
End User Computing: Complete - Computer Basic Studies
PC Training And Business College
Johannesburg, South Africa 01.2006 - 11.2006
Senior Certificate - Matric
Thamsanqa Secondary School
Orange Farm, South Africa 01.2004 - 12.2005
Skills
- Administrative duties
- Customer engagement
- Empathetic
- Conflict resolution
- Excellent communication
- Hard worker
- Good listener
- Self driven and motivated
- Time management
- Risk management
- Regulatory compliance
- Data management
- Analytical thinker
- Transaction processing
- Insurance products
- Customer needs assessment
Personal Information
Date of Birth: 02/01/87
Timeline
Higher Certificate - NQF Level 5 - Banking
Cornerstone Institute
03.2018 - 04.2019
First Level Regulatory Examination: Representative - Finance
Financial Planning Institiute of Southern Africa
08.2017 - 08.2017
Universal Banker
Standard Bank
02.2016 - 09.2022
Receptionist/ Sales Support Officer
Standard Bank
10.2013 - 02.2016
Enquiries Clerk
Standard Bank
09.2012 - 09.2013
Teller
Standard Bank
05.2010 - 08.2012
End User Computing: Complete - Computer Basic Studies
PC Training And Business College
01.2006 - 11.2006
Senior Certificate - Matric
Thamsanqa Secondary School
01.2004 - 12.2005
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