Khensani Constance Chauke
Pretoria
Summary
Customer service professional achieves high satisfaction levels and build trusted rapport with local community. Follows procedures and demonstrates strong record management practices. Dedicated Universal banker with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
12
12
years of professional experience
Work History
Universal Banker
Standard bank
09.2020 - Current
- Provided warm and friendly welcome to customers to create excellent first impression.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Acquired and maintained knowledge of emerging technologies and customer virtual interactions.
- Liaison functions with Home loans , Vehicle and Asset finance, Legal and Deceased.
- Outline clearly how departments like Legal, VAF , Home loans and Deceased estate operates.
- Provide feed back received on behalf of client from different Departments.
Enquiries Consultant
Standard
07.2015 - 09.2019
- Prepared range of written communications, documents and reports.
- Excellent customer experiences to build brand loyalty.
- Achieved service time and quality targets.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Teller
Standard bank
10.2013 - 06.2015
- I carried out all cash transactions , withdraws , deposits
- Handing over of cash to treasury and SBV (for Clarence)
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Responded to and assisted customers with account inquiries and updates.
Education
Advanced Diploma In Business Management -
Mancosa
Pretoria11.2025
Advanced Diploma In Business Management -
Mancosa
Pretoria11.2024
National Certificate In Banking -
Cornerstone
Pretoria01-2024
Matric Certificate -
Prosperitus Secondary School
Pretoria12-2025
Skills
- Good communication skills
- Organization and time management
- Risk management evaluation
- Adopting Practical Approaches
- Team Working
- Meeting Timescales
- Document preparation
Education
other,other
References
Mr Oltman Allers
Team Leader Enquiries
072 265 2720
Oltman.allers@standardbank.co.za
Refiloe Mahlangu
Team Leader Universal Banking
082 569 6982
Refiloe.mahlangu@standardbank.co.za
Timeline
Universal Banker
Standard bank
09.2020 - Current
Enquiries Consultant
Standard
07.2015 - 09.2019
Teller
Standard bank
10.2013 - 06.2015
Advanced Diploma In Business Management -
Mancosa
Advanced Diploma In Business Management -
Mancosa
National Certificate In Banking -
Cornerstone
Matric Certificate -
Prosperitus Secondary School
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