Khensani Constance Chauke
Pretoria
Summary
Customer service professional achieves high satisfaction levels and build trusted rapport with local community. Follows procedures and demonstrates strong record management practices. Dedicated Universal banker with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
11
11
years of professional experience
Work History
Universal banker
Standard bank
09.2020 - Current
- Provided warm and friendly welcome to customers to create excellent first impression.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Acquired and maintained knowledge of emerging technologies and customer virtual interactions.
Enquiries consultant
Standard
07.2015 - 09.2019
- Prepared range of written communications, documents and reports.
- Customised customer experiences to build brand loyalty.
- Achieved service time and quality targets.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Teller
Standard bank
10.2013 - 06.2015
- I carried out all cash transactions , withdraws , deposits
- Attended to cheque encashments
- Handing over of cash to treasury and SBV (for Clarence)
- Reconciled cash and cheques against computer records at end of shift.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Responded to and assisted customers with account inquiries and updates.
Education
Advanced Certificate in Management
Mancosa
Pretoria, South Africa12-2024
National certificate - Banking
Cornerstone Institute
ONLINE / PRETORIA12-2023
National Higher Certificate - High School
Prosperitus Secondary School
12-2010
Skills
- Good communication skills
- Banking ethics
- Relationship building and management
- Problem-solving
- Customer service
- Emotional intelligence
- Numeracy skills
- Teamwork
- Organization and time management
- Risk management evaluation
- Risk management
- Branch operations
- Customer needs assessment
- Loan processing
Contact
Address
29340 Rantho street
Mamelodi east
Pretoria
0122
khensanic.chauke@gmail.com
khensani.chauke@standardbank.co.za
Mobile
081 506 1103
Education
Mancosa
Online/Pretoria
Cornerstone
Online/Pretoria
References
- Mrs Refiloe Mahlangu
Team leader Universal banking
082 569 6982
- Mr Oltman Allers
Team leader Enquiries
072 265 2720
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Nguni
Elementary (A2)
Sepedi
Elementary (A2)
Xitsonga
Elementary (A2)
Timeline
Universal banker
Standard bank
09.2020 - Current
Enquiries consultant
Standard
07.2015 - 09.2019
Teller
Standard bank
10.2013 - 06.2015
Advanced Certificate in Management
Mancosa
National certificate - Banking
Cornerstone Institute
National Higher Certificate - High School
Prosperitus Secondary School
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