Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nomonde Nkedama

Universal Banker

Summary

Dedicated and hard working banking professional with over 12 years of experience in the Banking industry. Skilled in a wide range of banking products and services with broad understanding of customer needs and operational processes. committed to delivering excellent service and contributing positively to a team success and branch performance.

Overview

13
13
years of professional experience

Work History

Universal Banker

Standard Bank
06.2021 - Current
  • Educating customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Processed applications for new accounts.

Enquiry Clerk

Standard Bank
01.2012 - 06.2021


  • Assisting with account related requests (e.g , PIN resets, updating personal information, Ordering Cards
  • Logging of queries and taking ownership of all other services related to enquiries
  • Maintaining accurate records of customer interactions
  • Resolving customer complaints or services issues and escalate if needed
  • follow KYC and compliance procedures when handling customer queries

Education

Metric ( Grade 12) -

Motherwell High
Port Elizabeth, South Africa
04.2001 -

NQF Level 5 - Banking Certificate

Cornerstone Institute
04.2001 -

Skills

    Strong ability to provide professional and friendly service to diverse clients

    working well in a team

    Good listening skills

    Good interpersonal and communication skills

    problem solving skills

References

To be provided upon request

Timeline

Universal Banker

Standard Bank
06.2021 - Current

Enquiry Clerk

Standard Bank
01.2012 - 06.2021

Metric ( Grade 12) -

Motherwell High
04.2001 -

NQF Level 5 - Banking Certificate

Cornerstone Institute
04.2001 -

Similar Profiles

CREATE PROFILE
Nomonde NkedamaUniversal Banker