Yolanda Mabotshwa
Universal Banker
Johannesburg
Summary
Dedicated Sales and service consultant offering 10 years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Universal Banker
Standard Bank
Johannesburg
07.2022 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Opened, closed and updated accounts for customers.
Sales Consultant
First National Bank
Mthatha
12.2012 - 07.2022
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Education
RE5: Representative - Regulatory Examination
Financial Planning Institute
Mthatha 05.2015 - 05.2015
ND: Internal Auditing - Internal Auditing
Walter Sisulu University
Mthatha 01.2011 - 05.2013
NHC:Accountancy - Accounting
Walter Sisulu University
Mthatha 01.2007 - 12.2010
Skills
Excellent written and oral communication
Timeline
Universal Banker
Standard Bank
07.2022 - Current
RE5: Representative - Regulatory Examination
Financial Planning Institute
05.2015 - 05.2015
Sales Consultant
First National Bank
12.2012 - 07.2022
ND: Internal Auditing - Internal Auditing
Walter Sisulu University
01.2011 - 05.2013
NHC:Accountancy - Accounting
Walter Sisulu University
01.2007 - 12.2010
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