SAMUKELISIWE NOKWANDA SITHOLE
Customer Liaison Officer
Durban
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. I also hold a National Diploma in Marketing.
Overview
5
5
years of professional experience
2029
2029
years of post-secondary education
2
2
Languages
Work History
Customer Liason Officer
STANDARD BANK
06.2021 - Current
- Providing a great customer experience for potential clients.
- Helping the sales team and other company personnel by answering phones, showing customers around and responding to queries.
- Following up with existing and potential clients to help generate revenue.
- Managing additional contacts and manager ring backs to ensure business targets are delivered.
- Pro actively monitoring customer comments.
- Pro actively screening confirmed work orders to verify satisfactory completion.
Control Room Operator
FIDELITY ADT
06.2020 - 05.2021
- Controlling remotely such as gate, doors or other access points.
- Paying attention to the details of every activity.
- Operating control room equipment, including but not limited to CCTV cameras, alarm systems, access control systems and two-way radios.
- Monitoring all activities in and around the building.
- Responding quickly and appropriately to any incidents.
Education
B.COM - ACCOUNTING
MANCOSA
National Diploma - MARKETING
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
UMLAZI, KWAZULU NATAL 01.2015 - 04.2018
Skills
- CUSTOMER SERVICE SKILLS
- PROBLEM SOLVING SKILLS
- STRATEGIC THINKING SKILLS
- TIME MANAGEMENT SKILLS
- ADAPTABILITY AND COLLABORATION
- DETAIL ORIENTED
- SELF-MANAGEMENT SKILLS
- INDIVIDUAL AND TEAM PLAYER
Personal Information
- ID Number: 9704280287085
- Date of Birth: 04/28/97
- Gender: Female
- Nationality: South African
Timeline
Customer Liason Officer
STANDARD BANK
06.2021 - Current
Control Room Operator
FIDELITY ADT
06.2020 - 05.2021
National Diploma - MARKETING
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
01.2015 - 04.2018
B.COM - ACCOUNTING
MANCOSA
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