Refilwe Pamela Mosupi
Olievenhoutbosch, Centurion ,Gauteng
Summary
Highly professional and organised Front Desk Coordinator with a solid 4 years experience in coordinating the front desk and supervising staff in the salon & 6 years of customer service. Responsible for running daily front desk & salon operations smoothly and efficiently. Problem-solving capabilities along with effective communication and multi-tasking skills to improve customer service and business performance of the company.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Sorbet Southdowns
Irene, Centurion
02.2018 - Current
- Welcoming a large volume of guests and improve overall customer service
- General Admin
- Handling incoming and outgoing calls
- Scheduling appointments on ESP & MyAppointment
- Manage staff schedules
- Maintain a clean and organised front desk
- Managing and responsible for stock counts weekly
- Managing daily takings and daily banking
- Receiving stock and capturing invoices
- Conducted Covid-19 Screening
- Merchandise the store
- Training new administrators when required
- Managing customer complaints
- Responding to customer queries received by email and phone
- Reporting any maintenance needed
- Opening and Closing the store
Front Desk Coordinator
Sorbet Dainfern
Fourways , Johannesburg
08.2017 - 02.2018
- Welcoming a large volume of guests and improve overall customer service
- General Admin
- Handling Incoming and outgoing
- Scheduling appointments on ESP
- Maintain clean and organised front desk
- Managing and responsible for stock counts weekly
- Managing daily takings
- Receiving stock and capturing invoices
- Merchandising the store
- Opening and Closing the store
- Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
Sales Lady
Europa Art Shoes
Clearwater, Johannesburg
05.2017 - 06.2017
- Making sales
- Keeping the store clean
- Merchandising the store
- Organising and designing displays for the floor department
- Stock take
- Managing daily takings
Shop Assistant
3@1 Northlands Corner
Northriding , Johannesburg
09.2013 - 07.2016
- General Admin
- Welcoming and assisting guests
- Filing, printing, faxing, scan & email and Binding documents
- Ordering and Packing of Stationery
- Responding to customer queries received by email and phone
- Organising Courier for pickups and delivery
- Updating, processing and filing documents
- Handling incoming and outgoing calls
- Managing daily takings and banking
- Opening and Closing the store
Education
Healthy And Safety Skills Certificate -
Oxbridge Academy
Cape Town2022
Microsoft Office -
Siyakhula Computer School
Johannesburg07.2013
Grade 12 (Matric) -
Ferndale High School
Randburg ( Johannesburg) 12.2012
Skills
- ESP & MyAppointment System
- Microsoft Office
- Learning Management System (LMS)
- Administrative skills
- Effective Customer service skills
- Supervision
- Multitasking
- Ability to adapt to a fast paced and dynamic work environment as well as work well under pressure with less supervision
- Interpersonal and written communication
- Organised and Efficient
- Time management
- Scheduling
- Staff Management
- Front Desk Management
Additional Information
Driver’s Licence: Code B
Timeline
Front Desk Coordinator
Sorbet Southdowns
02.2018 - Current
Front Desk Coordinator
Sorbet Dainfern
08.2017 - 02.2018
Sales Lady
Europa Art Shoes
05.2017 - 06.2017
Shop Assistant
3@1 Northlands Corner
09.2013 - 07.2016
Healthy And Safety Skills Certificate -
Oxbridge Academy
Microsoft Office -
Siyakhula Computer School
Grade 12 (Matric) -
Ferndale High School
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