Qhamisa Mungeka
Recoveries Administrator
Alberton,GP
Summary
Self-motivated, enthusiastic and dedicated individual, with proven skills in client care, administration and sales. Highly efficient and energetic, with special focus aimed at retaining the business whilst building a good customer relationship.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Recoveries Administrator
Capitec Bank
09.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Helped rehabilitate clients from debt review
Outbound Sales Consultant
CX International
02.2023 - 08.2023
- Assist UK business owners with electricity and gas registration
- Cold calling businesses to offer registration services
Guide
EXL Service SA
06.2021 - 01.2023
- Assist US pensioners and disabled people with insurance and social security
- Gather, capture and update client information
Direct Loan Agent
Capitec Bank
03.2018 - 09.2020
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Assist clients with general banking related queries relating to products and services
- Gather, capture and update client information
- Discuss client’s financial status and methods of payments for their credit needs
- Offer an arrangement that is in the best interests of the client
- Maintain an active knowledge base of all the organization’s loan products and an understanding of the requirements of each product
- Complete loan contracts and counsel clients on its policies and restrictions
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the process, and keep the client updated
- Cold call existing clients, uninterested applicants, new clients
- Have a transparent approach when explaining products
- Adhere and comply with the FSB and FAIS
- Work as a team to reach monthly set targets
- Contact: B Gqola 0814251072
- Contact: Sinazo Gcaza (Team Leader) 0680406374
Sales Agent
Frank Financial Services
05.2017 - 02.2018
- Sell long-term policies such as life insurances, salary protection, disability and funeral cover etc.
- Contact all potential clients to expand the customer base
- Promote products that are best suited to the client’s needs
- Attend to client queries regarding accounts
Outbound Sales Consultant
RCS
08.2016 - 03.2017
- Calling and selling financial products to clients through generated leads
- Deliver exceptional service that exceeds customer’s expectations and make memorable memories
- Maximise cross selling opportunities and strengthen client relationship
- Enter all qualified leads into the sales pipeline and follow up daily
- Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk
- Delivers on daily production standards and adheres to service and quality standards
- Contact: N. Futshane (Team Leader) -0615154088
Sales Assistant
Global Debt Solutions
02.2016 - 07.2016
- Assist clients who are blacklisted either by way of judgements, adverse listings, debt review or administration
- Perform free assessment to check if client qualifies for debt review
- Explain and assist with debt review cancellation process. (Withdrawal/Rescission)
- Explain and educate clients about Sequestration, administrations, clearances, Garnishee Orders, Liquidation and Consumer Protection Act
- Contact: N.Cuba( Team Leader) -0822288281
Brand Ambassador and Team Leader
Mninawe Marketing
06.2014 - 02.2016
- Experiential Face to Face Marketing
- Event and Promotions Management
- In-store and Consumer Sensory Promotions
- Conferences and Roadshows
- Contact: C.Vazi (Operations Manager)- 0664337541
Education
National Senior Certificate - Grade 12
01.2011
Skills
Microsoft: 2016
Excel
Word
Powerpoint
Outlook
Strong Interpersonal communication skills
Problem analysis and problem solving
Organizational skills and customer service orientation
Adaptability and ability to work under pressure and exceed targets set
Time management and reliability
Team Work
Sales presentations
Sales strategies
Objection handling
Cold calling
DECLARATION
I, Qhamisa Mungeka, hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Timeline
Recoveries Administrator - Capitec Bank
09.2023 - Current
Outbound Sales Consultant - CX International
02.2023 - 08.2023
Guide - EXL Service SA
06.2021 - 01.2023
Direct Loan Agent - Capitec Bank
03.2018 - 09.2020
Sales Agent - Frank Financial Services
05.2017 - 02.2018
Outbound Sales Consultant - RCS
08.2016 - 03.2017
Sales Assistant - Global Debt Solutions
02.2016 - 07.2016
Brand Ambassador and Team Leader - Mninawe Marketing
06.2014 - 02.2016
Nkwanca Public High School - National Senior Certificate, Grade 12