Portia Molebiemang

Recoveries Administrator

NSFAS

04.2019 - Current

Attending monthly meetings with External Debt Collectors, and taking minutes of the meetings
Capture and amend debit orders, received through EDC and debtors directly, on the system
Load debit orders between Loan accounts as informed by weekly reports provided by the Manager
Ensure accurate filing of all documentation pertaining to debtor accounts, receivedfrom either debtors and internal or external stakeholders
Ensure accurate notes are captured on the system for every action taken on debtor accounts
Attending to all email correspondence in the Recoveries mailbox and keeping it up to date
Compiling and sending weekly and montlhy reports to the Manager, on individual and EDC performance
Communicate unpaid debit orders to the EDC, or engage debtors directly where necessary regarding unpaid debit orders
Escalating missing and duplicate payments to the Loan Book unit for allocation or correction
Engage debtors after identifying unallocated funds in the suspense account, in order to be allocated to their accounts
Monitor unpaid debit orders, and reinstate once the correct banking details have been confirmed by a debtor
Investigating and resolving queries of discrepancies, received directly from debtors or internal and external stakeholders
Complete all tasks related to the investigation and correction of Recoveries data provided by the Manager
Manage and maintain statement requests received from allocated EDC, within agreed Service Levels
Quality asses debtor statements before they are communicated with the EDC or debtors
Receive refund queries and escalate to the Refunds department for authorization and payment
Negotiate payment arrangements with debtors to ensure optimal recoveries
Escalate write-offs to the Manager
Complete ad-hoc tasks to improve Recoveries targets and strategies
Additional:
Updating the Creditors invoice tracker
Sending billed invoices to end-users to be signed by the Executives
Ensuring the Purchase Order amount available will cover outstanding invoices
Loading approved invoices on ACCPAC and preparing them for payment on FNB
Compile all documents to be checked by the Team Leader
Accurate filing of documents for individual Suppliers