Karabo Thale
Johannesburg
Summary
Results-driven Recoveries Consultant experienced in insurance recoveries, claims administration, and operational support within Australian insurance industry. Achieved operational excellence and enhanced team performance through effective leadership and quality assurance initiatives. Focused on developing recovery strategies, improving portfolio performance, and strengthening stakeholder relationships to consistently meet business objectives.
Overview
8
8
years of professional experience
Work History
Insurance Claims & Recoveries Administrator
Auto & General Australia
10.2024 - Current
- Manage complex motor recovery portfolios from inception through successful resolution while ensuring compliance with Australian insurance legislation and company procedures.
- Analyze liability, assess recoverability, and recommend appropriate recovery strategies for insured and uninsured third parties.
- Liaised with customers, insurers, attorneys, and third parties to negotiate recoveries, ensuring exceptional client service.
- Conduct Quality Assurance (QA) reviews on recovery files to ensure accuracy, compliance, consistency, and adherence to operational standards.
- Monitored portfolio performance, providing operational feedback and reporting to senior management for informed business decisions.
- Chair meetings with Australian clients and stakeholders to discuss portfolio performance, recovery strategies, KPI achievement, and operational improvements.
- Act as a trusted operational support resource for the wider team, providing daily guidance on recoveries, company processes, and technical procedures.
- Serve as the team's primary point of contact for work-related queries, assisting colleagues in resolving complex cases and procedural challenges.
- Improved operational processes and ensured efficient execution of recovery workflows across the department.
- Maintain accurate documentation and detailed case records while consistently achieving departmental targets and service level agreements.
Learner: Business Administration
Dynamic DNA / Blue Label Connect
05.2024 - 10.2024
- Practical experience in various business functions such as administration, sales, and customer service
- Engaged new customers to increase sales and establish lasting relationships.
- Clarified and resolved customer inquiries by phone, enhancing satisfaction and loyalty.
- Informed new customers about ongoing promotional campaigns to encourage participation.
- Classroom-based and online training covering business principles, management practices, and financial literacy
Insurance Administrator
Munnik Basson Dagama Inc
11.2019 - 05.2020
- Prepared and issued demand letters to third parties and insurers, ensuring adherence to recovery processes and enhancing recovery outcomes.
- Identified and located third parties through customer liaison, system checks, and information verification to facilitate timely resolutions.
- Maintained clear communication with customers and stakeholders, recording all actions to ensure compliance and meet KPI requirements effectively.
- Handled administrative management of motor recovery files, ensuring accurate documentation and timely case progression.
Recoveries Initiator
Premier Claims Services
10.2018 - 11.2019
- Initiated recovery processes to secure compensation for the company.
- Negotiated settlements with third parties to maximize recovery amounts.
- Facilitated claims registration for clients to streamline claim processing.
- To obtain insurance information from third parties and insurance companies.
Education
BA Humanities - Incomplete
UNIVERSITY OF THE WITWATERSRAND
Johannesburg, South Africa01-2018
Grade 12 -
Allen Glen High School
Johannesburg01-2015
Skills
- Registering claims
- Claims Administration
- Insurance Recoveries
- Quality Assurance (QA)
- Portfolio Management
- KPI management
- Data Analysis
- Data capturing
- Operational Reporting
- Process Improvement
- CRM systems
- Microsoft Office Suite
- Compliance documentation
- IT support
- Problem solving
- Good time management
- Customer service
- Negotiation
- Stakeholder and Client Relationship Management
- Leadership & Team Support
- Team Mentoring
- Compliance documentation
- IT support
Languages
- English, Fluent
- SeTswana, Fluent
- IsiZulu, Basics
Timeline
Insurance Claims & Recoveries Administrator
Auto & General Australia
10.2024 - Current
Learner: Business Administration
Dynamic DNA / Blue Label Connect
05.2024 - 10.2024
Insurance Administrator
Munnik Basson Dagama Inc
11.2019 - 05.2020
Recoveries Initiator
Premier Claims Services
10.2018 - 11.2019
BA Humanities - Incomplete
UNIVERSITY OF THE WITWATERSRAND
Grade 12 -
Allen Glen High School