Summary
Overview
Work History
Education
Skills
Interests
Profile
Contact
Timeline
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Bulelani Gagaza

Bulelani Gagaza

Recoveries Administrator
Cape Town,WC

Summary

Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Recoveries Administrator

The Foschini Group
10.2024 - Current
  • Combination of administration, finance and customer service. Ensuring accurate processing and reconciliation of accounts. Interacting with customers, investigating and resolving queries.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Ref: Coordinator
  • Kim Jade
  • 07686862194

Collections Call Centre Agent

The Foschini Group
06.2023 - 10.2024
  • Recover outstanding debts for TFG customers. Negotiating repayment plans, keeping and ensuring legal and ethical standards.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Kamini Ramsamy: 079 706 6329

Marketing Intern

Pick n Pay
03.2020 - 09.2021
  • Assisting with Digital Marketing. New products promotion and campaigns, Organizing promotional events, presentation. Supplier negotiations. Floor Planning.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Enhanced social media engagement through regular posting and audience interaction.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Yanga Nzuza: 0685382764

Education

National Diploma - Marketing Management

Boland College
04.2017 - 11.2021

Grade 12 -

Bloekombos Secondary
01.2013 - 01.2015

Skills

Search Engine Optimisation

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Interests

Designing and Drawing, Fashion, Playing Musical Instruments, Driving

Profile

Bulelani Gagaza Resume

Contact

  • PHONE: 084 0863 162
  • License: EC
  • WEBSITE: https://za.linkedin.com/in/bulelani-gagaza-644884173
  • EMAIL: bulelanigagaza@gmail.com

Timeline

Recoveries Administrator

The Foschini Group
10.2024 - Current

Collections Call Centre Agent

The Foschini Group
06.2023 - 10.2024

Marketing Intern

Pick n Pay
03.2020 - 09.2021

National Diploma - Marketing Management

Boland College
04.2017 - 11.2021

Grade 12 -

Bloekombos Secondary
01.2013 - 01.2015

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Bulelani GagazaRecoveries Administrator