Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
SalesManager

Pranish Maharaj

Durban

Summary

Dynamic Sales Manager with a proven track record at Massbuild , excelling in trade compliance and customer service. Successfully increased sales revenue through strategic planning and relationship building, while fostering team collaboration and continuous improvement. Recognized for enhancing market access and optimizing performance metrics, driving significant business growth.

Overview

2026
2026
years of professional experience

Work History

Sales Consultant

Builders Pinetown
Durban
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Maximized customer retention by resolving issues quickly.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Generated advertising brochure for vendor use.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Consulted with businesses to supply accurate product and service information.

Replenishment Team Member

Builders Hillcrest
  • Cleaned and organized sales and stock areas.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Put away received merchandise in designated location.
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
  • Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
  • Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
  • Performed section resets to match new planograms.
  • Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
  • Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
  • Greeted and used service model to meet customers' needs.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked designated items on shelves, end caps and displays.
  • Safely and securely loaded items to prevent damage during transport.
  • Received new stock and input values into computer system.
  • Stocked shelves to match planogram images and instructions.
  • Greeted store customers and discussed needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted customers and directed to requested products.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Developed plan-o-grams and layouts that maximized sales.

Sales Hod

Builders Hillcrest
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sales Manager

Builders Richard's Bay
09.2012 - 09.2013
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Expanded market share by identifying and penetrating untapped markets.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Manager

Builders Ballito
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Expanded market share by identifying and penetrating untapped markets.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.

Sales Trade Manager

Builders Rossburgh
Durban , Kwazulu Natal
  • Developed key communication links for optimal use of facilities, assets and market access.
  • Supported implementation of new trade partners and monitored KPIs for performance optimization.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively.
  • Audited regulatory, procedural and customs activities every month.

Sales Manager

Builders Umgeni
03.2017 - 01.2019
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales Manager

Builders Amanzimtoti
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.

Sales Manager

Massbuild Springfield (new)
03.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

Nqf Level 5 - Business Administration And Management

W&Rseta
Durban
2018

Nqf Level 4 - Wholesale And Retail Operations Supervision

W&Rseta
Durban
2013

Diploma - Computer And Business Administration

Computer College SA
Durban
11.1997

Skills

Trade compliance

Accomplishments

Was the brand ambassador at Builders Hillcrest which allowed me the greatest opportunity to visit Walmart.

Completed nqf 4 and nqf 5.(awaiting certificate)

Had the opportunity to grow and develop in 8 Massbuild stores in Kzn.

Was awarded bronze badge for best customer service in the region.

Over 25 years of retail experience gained at Massbuild.

Experience gained in both trade and retail sectors at Massbuild

Experienced communications in both written and verbal

Additional Information

Responsible and mature manager who thrives in a fast paced environment. Enjoys working as part of a team to achieve sales goals.

Talented sales professional effective at multitasking and reaching sales targets. Builds loyal and long-term relationships with customers.

Trade management experience in all facets of sales, customer service and training. Customer oriented with superior time management skills.

Massbuild employee with over 25 years of experience in the retail sales industry.

Results oriented manager excelling in identifying customers needs and provide solutions.

Motivated manager skilled in leading teams to set record high sales figures, expanding existing territories and development of new accounts.

Timeline

Sales Manager

Massbuild Springfield (new)
03.2024 - Current

Sales Manager

Builders Umgeni
03.2017 - 01.2019

Sales Manager

Builders Richard's Bay
09.2012 - 09.2013

Nqf Level 5 - Business Administration And Management

W&Rseta

Nqf Level 4 - Wholesale And Retail Operations Supervision

W&Rseta

Diploma - Computer And Business Administration

Computer College SA

Sales Consultant

Builders Pinetown

Replenishment Team Member

Builders Hillcrest

Sales Hod

Builders Hillcrest

Sales Manager

Builders Ballito

Sales Trade Manager

Builders Rossburgh

Sales Manager

Builders Amanzimtoti

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Pranish Maharaj