Sibulele Madikiza
Relationship Banker
Durban
Summary
Dynamic Relationship Banker with a 5 year track record at Standard Bank of South Africa, excelling in relationship management and customer retention. Leveraged business acumen to enhance cross-selling success, while ensuring compliance with regulations. Skilled in risk oversight and recordkeeping, fostering strong stakeholder relationships to drive I am a Financial Risk Management Part 1 Candidate with extensive Risk Management and financial analysis capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
Standard Bank of South Africa
01.2023 - Current
- Proactively promote relationship-based offering activities and initiatives aimed at creating value for the bank.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions to enable client growth and satisfaction.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and compliance with AML, FAIS, and FICA regulations.
- Maintenance of stakeholder relationships, i.e., home loans, vehicle and finance dealerships, and internal bank departments, to ensure a seamless client take-up of the product.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty, while educating clients on products taken up to ensure they maximize the benefits of the entire offering.
Prestige Support Officer
Standard Bank of South Africa
07.2021 - 12.2023
- Provided remote assistance to customers using screen-sharing tools, ensuring efficient issue resolution.
- Taking and actioning client queries and disputes, and collaborating with internal stakeholders to resolve.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Risk and Compliance
Universal Banker, Tactical Acquisitions
Standard Bank of South Africa
01.2021 - 06.2021
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Onboarded clients onto the Prestige and private Banking offering
Education
Post Graduate Diploma - Risk Management
University of South Africa
Durban, South Africa 04.2001 -
Higher Certificate in Banking - Banking
Milpark
Durban 04.2001 -
Bachelor of Commerce Honours - Financial Economics And Investment Management
University of The Free State
Bloemfontein, South Africa 04.2001 -
Bachelor of Commerce - Economics
University of The Free State
Bloemfontein, South Africa 04.2001 -
Skills
Relationship building and management
Business Acumen
Recordkeeping requirements
Policy development and implementation
Customer service and retention
Risk and Compliance oversight
Data governance
Certification
Financial Risk Management
Timeline
Financial Risk Management
12-2025
Relationship Banker
Standard Bank of South Africa
01.2023 - Current
Prestige Support Officer
Standard Bank of South Africa
07.2021 - 12.2023
Universal Banker, Tactical Acquisitions
Standard Bank of South Africa
01.2021 - 06.2021
Post Graduate Diploma - Risk Management
University of South Africa
04.2001 -
Higher Certificate in Banking - Banking
Milpark
04.2001 -
Bachelor of Commerce Honours - Financial Economics And Investment Management
University of The Free State
04.2001 -
Bachelor of Commerce - Economics
University of The Free State
04.2001 -
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