Patricia Tjale

· Developed ERM framework and policies and ensured alignment with best practice standards. Implemented the ERM framework, policies and strategy to influence a good and proactive risk culture within the organisation.

· Through collaborative efforts within the ERM team and management, ensured seamless implementation of the ERM strategy within the organisation.

· Collaborated with the Board and Senior management to develop and monitor the risk appetite statements and thresholds. Provided recommendations that influenced decision making.

·Facilitated the risk identification, assessment, evaluation and reporting for Strategic risks, Operational risk, Policy risk assessments, Project risks, Information Technology, Cyber security, Ethics risk, Compliance risk and Fraud risks. Assessments and prioritise risks, monitor risk controls and their effectiveness through a combined assurance model with Internal audit team.Advised Senior management and the Board regarding material risks and progress on implementation of actin plans.

· Facilitated business impact analysis (BIAs) and assist with the development of business continuity strategies. Develop and update divisional and consolidated Business continuity plan (BCP) and assist with the review of the Disaster Recovery plan (DRP). Facilitate the annual business continuity plan test. Advised senior management on critical business disruption incidents and the effectiveness of the business continuity strategies.

· Monitored risk incident data, investigated and analysed risk incidents, including root cause analysis and development of future risk management strategies. Perform trend analysis on incidents and review the effectiveness of controls and the adequacy of improved risk management strategies.

· Coordinated and analysed organisational risk reports and provided a risk monitoring report timely to EXCO and Audit and Risk Committee for decision making.

· Provided 2nd line risk assurance and oversight to management committees. (Project steering committee, ICT steering committee, policy governance committee and combined assurance forum).

· Provide leadership, guidance and support to the ERM team to ensure adequate and effective implementation of the ERM strategy.

· Identify risk management training needs for the ERM team, risk champions, Management team and ensure that they acquire relevant training and skills to perform their risk management duties.

· Facilitate the development of risk management training workshops, ERM training materials and conduct risk management training and awareness within the organisation.

· Manage and track the ERM team's performance and ensure timeous quality deliverables.

· Train and mentor ERM team members and risk champions as required.

· Develop departmental budget and continuously monitor and manage costs.

• Participated in continuous improvement by analysing strategic, operational, process and project risks and engaging in problem-solving activities.
• Used coordination skills to ensure timely reporting on combined assurance activities.
• Developed the ERM strategy and influenced a proactive risk culture through implementation of effective risk management tools and policies.
• Conducted research continually, to identify emerging risks and opportunities that could be explored by the organisation and provided recommendations.
• Escalation of material risks that has the potential to breach the risk appetite limits and provide recommendations to senior management and the Board.
• Supported the ERM team through continuous open engagements, performance management and development.
• Managed costs within budget and implemented cost cutting strategies.

• Created plans and communicated deadlines to complete projects on time.
• Conducted research from multiple sources, to identify trends and emerging risks and opportunities that may affect our business. Presented results and recommendations to senior management.
• Facilitated risk and control self-assessment workshops with each business unit and assist in identifying key risks, controls and control improvement. Ensure that the risk registers are captured and updated on CURA system.
• Monitored timely implementation of control improvement plans.
• Collected and analysed loss data/incidents and perform trend and root cause analysis. Provided recommendations and monitored implementation of action plans.
• Provided input during the development of key risk indicators and ensure timely escalation of breached risk appetite and tolerance limits.
• Coordinated risk information and reporting to ensure timely risk management reporting to relevant stakeholders.
• Coordinate Enterprise Risk Committee (ERCO) reporting and ensure that key risks as per the risk universe (including Strategic, credit, legal, finance and liquidity risks) are discussed and monitored but the committee. Provided secretariat support to the committee. Ensured consolidation of the ERCO monitoring report for reporting to EXCO and Board Risk Committee.
• Provided risk support and analysis to all organisational process flows, procedures and policies to ensure alignment to relevant legislations and ensure key controls have been documented.
• Reviewed the risk management system and identify areas of improvement. Provided input into the risk management system design enhancements.
• Participated in various assurance and oversight committees and provide risk management guidance and support (Business Unit MANCOs, Project steering committees, policy and process committee, combined assurance committee).
• Provided risk training and support to divisional risk champion to ensure improved risk performance and enhanced quality risk reporting.
• Developed departmental budget, monitor and manage costs on a monthly basis.

• Provided input to the development of the audit plan and audit methodology.
• Presented audit, risk and compliance findings to managers and executives. Provided recommendations to improve internal control environment.
• Created and delivered risk management presentations to key decision-makers.
• Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Reviewed and identified risks, analyzed controls and tested compliance.
• Coordinated internal audit results with external auditors to reduce duplication of work.

• Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Reviewed and identified risks, analyzed controls and tested compliance.
• Coordinated with external auditors and documented process reviews.
• Created and delivered risk management presentations to key decision-makers.
• Explained audit, risk and compliance finding to managers and executives. Provided recommendations to improve the control environment.

• Verified accuracy, compliance and completeness of team auditing work.
• Assessed company controls and potential risks against benchmarks.
• Triaged and troubleshot functional business inquiries submitted to audit team.
• Prioritized projects based on periodic schedules and immediate need.
• Created and delivered training for junior auditors on correct procedures.
• Developed presentations of audit findings for company leadership.
• Recommended strategies for improving compliance and success of internal controls.
• Liaised between clients and internal audit staff to address concerns with procedures, scheduling or results.
• Identified management control weaknesses and provided value added suggestions for remediation.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Prepared working papers, reports and supporting documentation for audit findings.