Akona Dwabayo

Processing of applications including receiving,checking compliance, screening, capturing, verification of eligibility of the organizations and uploading of documents.

Resolution of enquiries for grant funding and regulatory compliance.

Provide customer service to external and internal stakeholders. Receiving and dispatching organizational documents, assist and give information about the application process to walk in and telephone queries.

Co-facilitated and presented during stakeholder engagement capacity building workshops and education and awareness.

Verification of audited financial statement. Verification of auditors and accounting officers on their professional bodies.

Verification of NPO's and NPC's.

Drafting contracts and assisting clients to sign, provide general support to the office.

Collaborate closely with management on strategies to improve overall client satisfaction and engagement within the company. Streaming communication between departments, ensuring efficient resolution of client requests and concerns.

Provide valuable insights for process improvements leading to more efficient operations within the organisation

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Assist political parties on registration and resolve their enquiries.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information.

Resolved customer problems and complaints.

Responsible for banking company funds, ensuring timely deposits, accurate record keeping and maintaining cash flow for daily operations.