Reading & creative writing
Odette Badenhorst
Data Entry Clerk
Hazyview
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Administration Clerk & Online reservations
Kurt Safaris
09.2022 - 12.2022
- Kurt Safaris is a local business in Hazyview, offering game drives and tour packages in the Kruger Park
- Responsibilities included intake of maintenance documents, assisting with accounts reconciliation and making online reservations during weekend shifts.
- Interacted with customers by phone, email or in-person to provide information.
- Created reports and developed improvements and enhancements to automate records and file systems.
Administration Clerk
Gertcor Landgoed
09.2017 - 09.2019
- Gertcor Landgoed is a banana & avocado farm in the Kiepersol area
- Goal was to obtain Global Gap & SIZA certifications for the farm so that fruit could be exported to the EU
- Global Gap audit passed with certification for a year and SIZA audit passed in platinum category
- Interacted with customers by phone, email or in-person to provide information.
- Handled incoming phone calls and answered questions from callers.
- Scheduled appointments and managed calendars for staff members.
Groups & Conference Reservationist
Legacy Resorts & Hotels, Kruger Park Lodge
Hazyview
05.2016 - 08.2017
- Kruger Park Lodge is a Legacy resort in Hazyview
- They offer Self-catering accommodation for timeshare, syndication and private homeowners
- Group income doubled in revenue during this time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
Administration clerk
Safaris Direct
Hazyview
01.2016 - 05.2016
- Safaris Direct is a Tours & Safaris operator in Hazyview
- They also offered catering options as part of their packages
- Weekend operations and hosting of events were the sole focus in this position
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Receptionist
Legacy Resorts & Hotels, Kruger Park Lodge
Hazyview
09.2015 - 01.2016
- Kruger Park Lodge is a Legacy resort in Hazyview, Mpumalanga
- They offer Self-catering accommodation for timeshare, syndication and private homeowners
- Responsibilities included check-ins and check-outs, obtaining client information, delegating housekeeping priorities and general front office duties
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Registered Intern Counsellor
SANCA Castle Carey, SANCA
Pretoria
07.2014 - 12.2014
- Castle Carey is a non-profit rehabilitation centre for drug and alcohol dependencies
- They also have a male teenage unit at their facility
- Duties were creating therapeutic activities and programs for the Teenage unit at the facility and assisting Caretaking staff where necessary
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
Registered Intern Counsellor
ACDiSA
Pretoria
02.2014 - 06.2014
- ACDiSA is a training program for counselors which offer practical experiences for psychology students
- During their training program the practical experiences consisted of working at two old age facilities and Tshwane Spinal and Neurological Rehabilitation Facility
- The old age facilities were both non-profit government facilities based in Eersterus, Pretoria, Gauteng
- Providing therapy to individuals at the facilities and creating therapeutic program's to apply at all facilities were the goals faced during this time
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Psychology - Psychology
Midrand Graduate Institute
Pretoria, South Africa 01.2011 - 12.2014
Skills
Computer literateundefined
Accomplishments
- Completed research thesis on "The subjective experience of professional caregivers when observing problematic behavior in Alzheimer’s disease patients of a long-term care facility in Pretoria"
Interests
Psychology & Mental well-being
Timeline
Administration Clerk & Online reservations
Kurt Safaris
09.2022 - 12.2022
Administration Clerk
Gertcor Landgoed
09.2017 - 09.2019
Groups & Conference Reservationist
Legacy Resorts & Hotels, Kruger Park Lodge
05.2016 - 08.2017
Administration clerk
Safaris Direct
01.2016 - 05.2016
Receptionist
Legacy Resorts & Hotels, Kruger Park Lodge
09.2015 - 01.2016
Registered Intern Counsellor
SANCA Castle Carey, SANCA
07.2014 - 12.2014
Registered Intern Counsellor
ACDiSA
02.2014 - 06.2014
Bachelor of Psychology - Psychology
Midrand Graduate Institute
01.2011 - 12.2014
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