Ntombizodwa Maseko
Johannesburg
Summary
I am a highly adaptable and customer-focused individual with a strong background in customer service. I possess excellent communication skills and work well as part of a team. Proficient in Microsoft Office and have 6+ years' experience in sales, I am dedicated to providing exceptional service to customers and ensuring their needs are met efficiently and effectively. My diverse skill set and professional background make me a valuable asset to any banking institution.
Overview
7
7
years of professional experience
Work History
Branch Financial Sales Consultant
Finbond Mutual Bank
Johannesburg
06.2018 - Current
- Handled complex customer issues professionally, resolving concerns promptly while maintaining high levels of client satisfaction.consistently exceeding monthly targets for new accounts opened and assets under management growth.
- Ensured compliance with all company and regulatory guidelines.
Cashier
Game Stores
11.2017 - 03.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Banking
Unisa
Johannesburg, South Africa 04.2001 -
High School Diploma -
Seanamarena Secondary School
Soweto, South Africa 04.2001 -
Skills
Financial product knowledge
Client Retention
Sales
Negotiation Techniques
Customer service
Microsoft office
Adaptability
Communication
Languages
English
Bilingual or Proficient (C2)
Isizulu
Advanced (C1)
Sesotho
Upper intermediate (B2)
Timeline
Branch Financial Sales Consultant
Finbond Mutual Bank
06.2018 - Current
Cashier
Game Stores
11.2017 - 03.2018
No Degree - Banking
Unisa
04.2001 -
High School Diploma -
Seanamarena Secondary School
04.2001 -
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