Nonhlanhla Morwenyane
Cape Town
Summary
Financial services professional dedicated to promoting customer satisfaction through positive, helpful and engaging experiences. Exceptional sales, service and administrative skills paired with well-organized, diligent and honest nature. Fluent in Language. Versatile Branch Sales and Service Representative bringing more than Number years of experience in Industry and strong commitment to customer satisfaction. Knowledgeable about loan, investment and savings products, bank services and regulatory compliance. Attentive to customer needs and persistent in educate about different offerings and procedures. Sophisticated Branch Sales Service Representative delivers unique experiences to improve customer financial well-being and create loyalty while increasing share of wallet. Identifies referral opportunities through collaborative solutions to drive new revenue and acquire, expand and retain relationships through strategic sales process. Performs lobby engagement activities to connect customers with banking products by educating customers on technology, tools and resources to manage financial transactions. Seasoned banking professional well-versed in capitalizing on sales and service opportunities unique to each client. Proficient in opening and closing branch, setting up accounts and handling cash transactions. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Financial Sales Consultant
Old Mutual Finance
06.2023 - 01.2024
- Created and implemented strategic trading approaches.
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
- Collaborated with internal teams to develop targeted marketing strategies for new product offerings.
- Ensured compliance with all company and regulatory guidelines, maintaining an impeccable record of adherence to policies and procedures.
- Conducted regular reviews of client portfolios, making necessary adjustments based on market conditions and individual needs.
- Learning new sales techniques to market and manage your customers in a different spectrum and still doing well with targets current 350% of target
- Selling to new and existing clients
- New business through marketing.
New Business Call Centre Agent
Dotsure
01.2022 - 05.2023
- Generate new business through lead optimization
- Maintain existing business clients
- Maintain long lasting relationships with clients
- Prioritise phone etiquette to insure you give professionalism to clients
- Follow up on leads.
- Call clients for new products and update current ones
- Sell to clients that already have products that would like to upgrade
- Allow room for growth
- Customers care
- Maintaining consistency
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Sales Consultant
Capitec bank
09.2014 - 12.2019
- Boosted overall service quality by 30% by serving over 200 clients a month if not more, in high-quality service standards
- Maintained 150% sales achievement for 3 consecutive years by providing them exceptional client-centered service and ensuring my target and branch objectives are of high importance and priority
- Core responsibilities being welcoming clients opening savings accounts on the one on one client portal in branch, selling and cross selling products like savings accounts credit funeral cover credit cards.
- Maintain customer relationships
- Telemarketing
- Lead generation
- Client optimization
- Admin and filing
- Client care services
- Customer care service to insure clients are happy and that quires are attended to in promised turn around time all the time.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Monitored customers for signs of security concerns and escalated issues to management.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Used customer insights to develop innovative sales strategies to increase sales.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Customer Service Representative
Edcon
01.2013 - 02.2014
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Implemented promotional strategies effectively within the store layout resulting in increased visibility of featured products.
- Maintained a clean and organized store environment for optimal shopping experience.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
- Assisted customers with finding suitable products, leading to higher sales revenue.
Education
High School Matric -
Hoer Tegnies Skool
PotchefstroomTeach English As Foreign Language -
Universal TEFL
OnlineSkills
- Sales
- Ability to upsell and cross sell
- Team player
- Decision maker
- Fluent in English and Afrikaans
- Time management
- Goal-Oriented
- Compliance requirements
- Compliance adherence
- Know Your Customer
- Service Sales
- Computer Skills
- Data Gathering
- Cash handling proficiency
- Critical Thinking
- Recordkeeping requirements
- Mortgage lending
- Insurance sales
- Leads Prospecting
- Business Growth
- Team Collaboration
- Branch operations
- Performance Tracking
- Microsoft Office
- Decision-Making
- Loan Processing
- Financial Reporting
- Relationship Building
- Customer Needs Assessment
- Price Negotiation
- Lead prospecting
- Agreement preparation
- Workplace training
- Customer Service
- Dispute Resolution
- Cross-selling abilities
- Financial product knowledge
- Customer service expertise
- Sales closing
- Client Relations
Websites
Certification
- NCR senior certificate, Hoer Tegnies School
- TEFL Certification, Universal TELF, 2022
- EF Set English test(C1 Advanced)
- Licensed Job Title - Timeframe
Languages
English
Advanced (C1)
Timeline
Branch Financial Sales Consultant
Old Mutual Finance
06.2023 - 01.2024
New Business Call Centre Agent
Dotsure
01.2022 - 05.2023
Sales Consultant
Capitec bank
09.2014 - 12.2019
Retail Customer Service Representative
Edcon
01.2013 - 02.2014
High School Matric -
Hoer Tegnies Skool
Teach English As Foreign Language -
Universal TEFL
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