BONGANI RICHARD TSHABALALA
Sales
Harrismith
Summary
Professional financial consultant with proven track record in sales and client relationship management. Expertise in financial products, including loans, investments, and banking services. Strong focus on team collaboration and tailored solutions that drive results. Adaptable and reliable in meeting dynamic client and business needs. Effective communicator with skills in financial analysis, customer service, and strategic planning.
Overview
16
16
years of professional experience
Work History
Branch Financial Sales Consultant
Atlas Finance
02.2025 - Current
- Improved customer retention rates through exceptional service and consistent follow-ups on client inquiries.
- Developed strong relationships with clients, resulting in increased referrals and business growth.
- Maintained up-to-date knowledge of industry trends and regulatory changes, effectively communicating critical information to clients as needed.
- Handled complex customer issues professionally, resolving concerns promptly while maintaining high levels of client satisfaction.
- Increased branch revenue by identifying cross-selling opportunities and promoting suitable products to clients.
- Provided comprehensive financial planning services, assisting clients in reaching their short-term and long-term financial goals.
- Delivered informative seminars to educate potential clients about available products and services offered by the branch.
Consultant
Hollard Insurance
11.2017 - 04.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Debtors Clerk
Lewis Stores
06.2013 - 10.2015
- Maintained filing system and organized customer documents for easy retrieval of information.
- Improved financial accuracy by diligently reviewing and reconciling daily transactions.
- Monitored cash flow, tracking incoming payments, and managing outstanding balances to maintain optimal liquidity levels.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
Credit Controller
JD Group
05.2011 - 11.2012
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Performed checks of customer creditworthiness and current situations.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Sales Consultant
OK Furniture
10.2009 - 04.2011
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Education
Digital Marketing
Mancorsa
Online05-2023
Sales
SpecCon
Online07-2020
Computer End User (ICT)
Richfield Graduate Institution of Technology
Phuthaditjhaba11-2013
Skills
Financial product sales
Timeline
Branch Financial Sales Consultant
Atlas Finance
02.2025 - Current
Consultant
Hollard Insurance
11.2017 - 04.2021
Debtors Clerk
Lewis Stores
06.2013 - 10.2015
Credit Controller
JD Group
05.2011 - 11.2012
Sales Consultant
OK Furniture
10.2009 - 04.2011
Digital Marketing
Mancorsa
Sales
SpecCon
Computer End User (ICT)
Richfield Graduate Institution of Technology