Ntombi Dlamini
Johannesburg
Summary
Dynamic service consultant with a proven track record at Capitec Bank, excelling in financial needs analysis and relationship management. Expert in guiding clients through digital banking migration, fostering trust and loyalty. Recognized for cultivating strong client relationships that drive repeat business and referrals, ensuring compliance and operational excellence.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Service consultant
Capitec Bank
Midrand
10.2013 - 10.2024
- Prepare and maintain records for sales leads and progress status of accounts.
- Emphasize product features based on analyses of customers' needs, and on knowledge of product capabilities and limitations.
- Attend special training of products or services to understand the product features, trends or styles of the products or services.
- Sell the organization's specialized products or services to assigned customers.
- Build relationships and identify the prospect's need for the products or services.
Manage end-to-end account progress and sales lead records for a high-volume branch.
Analyze customer needs to recommend tailored financial products, ensuring 100% compliance with banking regulations.
Cultivate strong client relationships that drive repeat business and referrals.
Client Service Champion
Capitec Bank
Midrand
12.2012 - 09.2013
- First point of contact with clients
- Efficient queue functioning
- Coordinate branch flow
- Proactively resolved flow bottlenecks to maintain a seamless client experience.
Sales consultant
Hollard
Johannesburg
03.2012 - 11.2012
- Sell life insurance products to existing and potential clients
Sales Representative
FNB Easyplan
Johannesburg
04.2011 - 03.2012
Executed marketing strategies to secure business contracts with companies of 100+ employees.
Organized and delivered professional presentations to corporate stakeholders.
Maintained a robust customer base through proactive CRM and follow-ups.- Collaborated with team members to identify sales opportunities and strategies.
- Handled customer inquiries and resolved issues promptly to ensure client retention.
Marketing Consultant
FNB Easyplan
Johannesburg
11.2010 - 03.2011
- Promote and sell products or services to clients and customers.
- Meet or exceed sales quotas; maintaining customer relationships after the sale; managing a sales territory; marketing products and services; making sale contacts with potential and existing customers; creating a customer base.
- Identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of product or service.
- Locate & Secure companies with 100 or more employees sell products to all employees.
- Planning & Organizing presentations in companies with a100 or more employees.
- Liaise between a company and a client to meet and exceed the needs of the customer.
- Keeping records of all interactions with customers, regardless of the outcome of a sale; remain updated on product knowledge.
- Maintain contacts and build lasting relationships.
Sales Representative
Planet fitness
Rosebank
01.2010 - 07.2010
- Cold calling
- Selling gym memberships to potential clients
Education
Supero Academy
Kempton Skills
- Passion For Client Service
KYC (Know Your Customer): Expert at verifying client identity and maintaining accurate documentation to mitigate risk
Digital Banking Migration: Skilled in guiding clients through digital platforms and mobile banking applications
Financial Needs Analysis: Proficient in assessing client profiles to recommend relevant insurance and banking products
Operations & Client Experience
Queue & Flow Management: Proven ability to coordinate branch traffic and minimize wait times during peak hours
Conflict Resolution: Highly effective at de-escalating high-pressure situations and resolving complex client complaints
Relationship Management: Dedicated to building long-term trust and loyalty through- personalized service
Branch Administration: Skilled in maintaining meticulous records for sales leads and account progress
Strategic Lead Generation: Experienced in cold calling, corporate networking, and nurturing sales pipelines
Cross-Selling & Up-Selling: Adept at identifying opportunities to provide additional value-added services to clients
Contract Negotiation: Confident in delivering presentations to corporate stakeholders and securing business agreements
IsiZulu , Sesotho
Advanced
Kelebogile Lekitla
0679879266
Personal Information
Date of Birth: 03/17/89
Timeline
Service consultant
Capitec Bank
10.2013 - 10.2024
Client Service Champion
Capitec Bank
12.2012 - 09.2013
Sales consultant
Hollard
03.2012 - 11.2012
Sales Representative
FNB Easyplan
04.2011 - 03.2012
Marketing Consultant
FNB Easyplan
11.2010 - 03.2011
Sales Representative
Planet fitness
01.2010 - 07.2010
Supero Academy