KEDIBONE CONSTANCE CHUENE
CLAYVILLE
Summary
Dedicated Service Consultant with strengths in client engagement and support. Resolves customer issues efficiently, enhancing satisfaction and loyalty. Collaborates effectively with cross-functional teams to streamline service operations. Motivated professional demonstrating strengths in communication and teamwork. Adapts to diverse challenges through active listening and detail-oriented approaches. Committed to delivering exceptional customer experiences and fostering positive relationships. Confident service advisor with strong people and communication skills. Tenacious attitude towards problem-solving and excellent grasp on internet technology. Proven success in answering customer queries quickly and effectively.
Overview
1
1
Certification
21
21
years of professional experience
Work History
SERVICE CONSULTANT
NEDBANK
01.2015 - 08.2024
- CLIENTS SERVICE
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
Administrator / call centre
Circle finance
09.2014 - 04.2015
- Managed client communications by answering phones and corresponding through email.
Technical assistance
Ramm technologies
08.2006 - 07.2012
- Provided technical assistance during machinery upgrades, playing a key role in modernising production processes.
cashier
Makro
01.2004 - 12.2006
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
GRADE 12 - SENIOR CERTIFICATE
NQF LEVEL 4 BANKING CERTIFICATE -
NATIONAL CERTITIFICATE -
COMPUTER USER SPECIALIST
HUMAN RESOURCES MANAGEMENT -
Skills
- Team player
- Good listener
- Communicator
- Attention to detail
- Integrity
- Reliable
- Passion for excellent customer services
- Customer service
Custom Section
- 0820781560
- 0761795475
References
PERTUNIA MOGANE, TEAM LEADER NEDBANK, 010 273 9448
Languages
English
Advanced
C1
zulu
Advanced
C1
sepedi
Proficient
C2
Certification
- [Area of study] certified
- [Type] Licence
- [Area of certification] certified
Timeline
SERVICE CONSULTANT
NEDBANK
01.2015 - 08.2024
Administrator / call centre
Circle finance
09.2014 - 04.2015
Technical assistance
Ramm technologies
08.2006 - 07.2012
cashier
Makro
01.2004 - 12.2006
GRADE 12 - SENIOR CERTIFICATE
NQF LEVEL 4 BANKING CERTIFICATE -
NATIONAL CERTITIFICATE -
COMPUTER USER SPECIALIST