Victoria Skhosana
Olievenhoutbosch
Overview
13
13
years of professional experience
Work History
Service Consultant
Capitec Bank PTY (LTD)
11.2015 - Current
- Provide additional administrative support to the Branch Manager
- Interact with customers to identify their business or personal requirements.
- Develop personal strategies to meet client needs and close sales
- Provide client support services in timely, accurately and professional manner.
- Build positive and productive relationships with clients.
- Maintain existing client base and generate potential leads.
- Act as primary contact for any client inquiries and concerns.
- Analyze client issues and provide corrective actions.
- Obtain client feedback and recommend service improvements.
- Work with Branch Managers to strengthen client relationships.
- Develop innovative approaches to improve client service efficiency.
- Develop quality service programs to ensure client retention.
- Assist less experienced staffs in their job responsibilities.
- Maintain a database of client service and communication documents.
- Effectively deal with queries from site staff, enlisting the help of supervisors where required.
Sales Assistant
The Foschini Group
12.2013 - 10.2015
- Assisting customer with pricing
- Customer Canvassing
- Stationery orders
- Filing
- Filling in various Tender Documents
- Assisting with cashier cash up
- Cashier
- Sales Assistant
- Uploading stock
- REASON FOR LEAVING: Better offer
Data Capture
Stats SA
05.2013 - 09.2013
- Data Capture
- Customer Canvassing
- Uploaded of data
- Filing
- Preparing of contracts
Education
CERTIFICATE IN - BANKING
CORNERSTONE
01-2019
BACHELOR'S OF - VISUAL STUDIES
UNIVERSITY OF PRETORIA
01-2012
GRADE 12 - Physical Sciences, Biology, English, Afrikaans, Mathematics, Geography
MOLEBATSI HIGH SCHOOL
01-2006
Skills
- GOOD COMMUNICATION SKILLS
- TEAM PLAYER
- COMPUTER SKILLS (MS WORD, EXCEL, OUTLOOK, POWER POINT)
- INTERPERSONAL SKILLS
- TEAM LEADER
- DECISION MAKER
Languages
Isindebele
Setswana
English
Custom Section
8905030625083
References
- Capitec Bank Pty (Ltd), 012 652 0120/0133, Yolanda Makhalima
- The Foschini Group, 012 683 9340, Sandra Meandez
Timeline
Service Consultant
Capitec Bank PTY (LTD)
11.2015 - Current
Sales Assistant
The Foschini Group
12.2013 - 10.2015
Data Capture
Stats SA
05.2013 - 09.2013
CERTIFICATE IN - BANKING
CORNERSTONE
BACHELOR'S OF - VISUAL STUDIES
UNIVERSITY OF PRETORIA
GRADE 12 - Physical Sciences, Biology, English, Afrikaans, Mathematics, Geography
MOLEBATSI HIGH SCHOOL